At ACRT, a Lead Technician excelled in work planning and prioritization, significantly enhancing team productivity and customer satisfaction. Known for exceptional troubleshooting and communication skills, I spearheaded projects to completion within budget, achieving top performance recognition. My approach to quality control and issue resolution drove substantial improvements in service delivery and safety measures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Technician
ACRT
625 St. Louis St #19 Hopkins, MN 55343
04.2017 - Current
Planned, scheduled, and delegated daily work to team of employees.
Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Monitored and enforced safety measures to mitigate hazards.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
Monitored spare parts inventory and addressed shortages with purchasing personnel.
Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Held final approval on diagnostic testing results for new and in-use equipment.
Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
Commissioned third-party vendors and technicians to augment on-site technical support assets.
Diagnosed and repaired problems with network and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Wrote and revised maintenance procedures.
Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate of Science - Technical Aspects of Production Equipment
PGTU ( Technical University)
Ukraine, Mariupol
06.2012
High School Diploma -
School #27
Ukraine, Mariupol
08.2010
Skills
Blueprint Reading
Work Planning and Prioritization
Issue Resolution
Quality Control
Troubleshooting
Multitasking and Organization
Power Tools and Equipment
Heavy Lifting
Team Training
Customer interaction
Installation and Repair
Risk Mitigation
Certification
Scissor Lift Certified
Low Voltage Certified
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Lead Technician
ACRT
04.2017 - Current
Associate of Science - Technical Aspects of Production Equipment
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