Andrik A. Herrera
Paterson
Summary
Dynamic and motivated professional with over 2 years of customer service experience in fast-paced environments, complemented by 4 years of medical delivery expertise across the northern East Coast. Highly organized and dedicated, demonstrating a strong commitment to professionalism and excellence. Proven ability to multitask effectively while maintaining superb communication skills and a compassionate approach, resulting in positive outcomes even in challenging situations. Eager to leverage strengths to contribute to team success and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Transportation Driver
Phillips Ambulance
East Orange, NJ
05.2024 - Current
- Monitored vehicle performance, recommending maintenance to enhance operational reliability.
- Implemented process improvements that increased overall efficiency in transportation logistics.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Spanish.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Medical Transportation Driver
City Medical
Dover, NJ
03.2023 - 04.2024
- Operated medical transport vehicles to ensure timely patient arrivals and departures.
- Assisted patients with boarding and disembarking, providing support for mobility challenges.
- Maintained accurate records of patient pick-ups, drop-offs, and vehicle inspections.
- Coordinated transportation schedules with healthcare providers to optimize route efficiency.
- Ensured compliance with safety regulations and protocols during all transport operations.
- Trained new drivers on best practices in patient care and vehicle operation procedures.
- Communicated with patients and healthcare workers in both English and Spanish.
Eagle One Courier LLC
Dorchester, MA
01.2019 - 01.2022
- Drove company vehicles for local pick-ups and deliveries.
- Completed all necessary paperwork using neat and legible handwriting.
- Picked up medical specimens and pharmaceuticals at numerous locations by route.
- Delivered supplies to medical offices
- Achieved a 100% on-time shipment rate.
- Interacted with all necessary partners, including dispatchers, upper management and peers.
Planet Fitness
Wayne, NJ
01.2017 - 01.2019
- Greet members, prospect members and guests, providing exceptional customer service.
- Raised highest membership sales consistently every month
- Handled front desk requirements including answering club’s phone calls assisting callers with varieties of questions.
- POS systems
- Check members into the system
- Met top membership sales monthly
- Exceptional cleaning, every 15 to 30 minutes, including all gym equipment, machines, free weights, bathrooms, front desk, lounging areas, and Black Card Spa.
- Update accounts with recent information and processed customer payments.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided club walks, bathroom checks, deep cleaning, hot-spot cleaning, which are all forms of our regular cleaning duties.
- Went above/beyond by: helping out at different Planet Fitness locations if they needed assistance while being short-staffed, opened and closed back-to-back shifts, and stayed overtime and took on extra shifts if needed while our location was short on staff.
Education
High School -
Passaic County Technical Institute
01.2019
Associate of Science -
Bergen Community College
06.2028
Skills
- Skilled in navigating PC and Mac environments
- Proficient in Microsoft Office 365 and related applications
- Monitoring social media trends across platforms
- Audio/Video: YouTube
- Dedicated to professional excellence
- Productive with a solid work ethic, exerting optimal effort for successfully completing tasks
- Solution-oriented evaluator
- Aptitude of typing, and filing
- Able to communicate clearly and effectively
- Skilled in arithmetic operations and calculations
- Skilled in reading and writing instructional materials
Interests
Silk City Martial Arts (Mixed Martial Arts), Track and Field (2016 - 2019)
Academic/ Volunteer Achievements
2015, 2019, ROTC Volunteering Programs (2015 - 2019), Keystone Of America through the Boys And Girls Club of America (2016 - 2019)
Timeline
Medical Transportation Driver
Phillips Ambulance
05.2024 - Current
Medical Transportation Driver
City Medical
03.2023 - 04.2024
Eagle One Courier LLC
01.2019 - 01.2022
Planet Fitness
01.2017 - 01.2019
High School -
Passaic County Technical Institute
Associate of Science -
Bergen Community College