Andrin Parkes
Conyers,GA
Summary
Experienced Project Manager adept at orchestrating the seamless execution of implementation projects, consistently exceeding technical, operational, and functional benchmarks. Skilled in collaborating with internal and external stakeholders to define project parameters, allocate resources, and mitigate risks, resulting in exceptional outcomes. With a strong aptitude for interpersonal communication, I excel in fostering cross-team collaboration and engaging clients to understand and fulfill their individual requirements.
Overview
10
10
years of professional experience
Work History
Project Manager I
Vonage Business
12.2023 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Documented processes to streamline setup, customization and maintenance.
Associate Project Manager
Vonage Business
01.2023 - 12.2023
- Coached and mentored team members to optimize performance, surpassing customer expectations. Directed a team to successfully deploy 18 logos and complete 108 projects.
- Collaborated with client stakeholders to identify key business and process issues and determine how Vonage solutions could address them.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Conducted team meetings to evaluate project advancement and strategized effectively to meet delivery goals, achieving a forecasting accuracy of 93%.
Senior Project Coordinator
Vonage Business
08.2021 - 01.2023
- Developed detailed project plans with clear objectives, milestones, and resource allocation, ensuring timely delivery of high-quality results.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
- Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
Project Coordinator II
Vonage Business
05.2019 - 08.2021
- Monitored project progress, identified risks, and took corrective action as needed.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Served as a trusted advisor to clients in their software selection process, providing expert insights and recommendations based on their unique requirements.
Porting Specialist
Vonage Business
07.2017 - 05.2019
- Provide problem solving, documentation skills, resolving conflict, analyzing information, critical thinking, time management, organized, troubleshooting skills
- Responsible for the service delivery of number porting for new and existing customers
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Vonage Business
04.2014 - 06.2017
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Business - Accounting And Finance
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Cross-Functional Collaboration
- SaaS
- Salesforce
- Gantt Charts
- Confluence
- AWS
- Schedule Management
- Stakeholder Relations
- Project scope analysis
- Technical Support
- Agile Methodology
- Systems Installation, Configuration, and Upgrading
- Data Management
Timeline
Project Manager I
Vonage Business
12.2023 - Current
Associate Project Manager
Vonage Business
01.2023 - 12.2023
Senior Project Coordinator
Vonage Business
08.2021 - 01.2023
Project Coordinator II
Vonage Business
05.2019 - 08.2021
Porting Specialist
Vonage Business
07.2017 - 05.2019
Customer Service Representative
Vonage Business
04.2014 - 06.2017
Bachelor of Business - Accounting And Finance
Southern New Hampshire University
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