Andrina Morrow
Colorado Springs,CO
Summary
Dynamic and organized professional with a positive attitude, experienced at Goodwill Staffing Services. Proven ability in customer service and problem-solving, enhancing client satisfaction and fostering strong relationships. Recognized for maintaining confidentiality and delivering efficient administrative support, contributing to a collaborative and productive work environment.
Overview
15
15
years of professional experience
Work History
Volunteer/Helper
Salvation Army Family Shelter
Colorado Springs, CO
01.2025 - 04.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Administrative Assistant
Goodwill Staffing Services
Colorado Springs, CO
07.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Aterro
Colorado Springs, CO
12.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Time Warner Cable
Colorado Springs, CO
04.2015 - 10.2016
- . \Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Associate
Dollar Tree Stores
Colorado Springs, CO
10.2010 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Dental Assistant - Dental
Pima Medical Institute
Colorado Springs, CO10.2009
Diploma - General Studies
Wasson. High School
Colorado Springs, CO05.2002
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
- Computer skills
- Customer service
- Decision-making
- Answering phones
Timeline
Volunteer/Helper
Salvation Army Family Shelter
01.2025 - 04.2025
Administrative Assistant
Goodwill Staffing Services
07.2024 - 10.2024
Customer Service Representative
Aterro
12.2018 - 03.2019
Customer Service Representative
Time Warner Cable
04.2015 - 10.2016
Sales Associate
Dollar Tree Stores
10.2010 - 06.2013
Dental Assistant - Dental
Pima Medical Institute
Diploma - General Studies
Wasson. High School