ANDROMACHI KARASOULA
Brooklyn
Summary
Dynamic Senior Manager with a proven track record at New York City Public Schools, excelling in project management and strategic planning. Spearheaded process improvements that enhanced operational efficiency and fostered cross-departmental collaboration. Renowned for delivering data-driven solutions and cultivating effective communication strategies to support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Manager for Special Projects to the Executive Director
NEW YORK CITY PUBLIC SCHOOLS
Brooklyn
07.2023 - Current
- Senior administrative and operations leader with extensive experience supporting executive leadership in the NYC Department of Education.
- Proven ability to manage high-priority special projects, drive cross-departmental collaboration, oversee complex HR and operational processes, and deliver data-driven solutions that support field operations and organizational effectiveness.
- Trusted advisor to executive leadership with a strong record of independent judgment, discretion, and results.
- Advised Executive Director on confidential administrative, operational, and policy initiatives, ensuring alignment with organizational goals across the Office of Field and Information Services (OFIS).
- Led process improvement and standardization initiatives across OFIS, automating workflows, optimizing shared mailbox operations, and instituting uniform communications to enhance strategic alignment and service excellence.
- Led internal communications efforts, redesigned and managed the OFIS SharePoint site, executive correspondence, newsletters, and field communications.
- Created executive-level training materials and strategic presentations that advanced organizational initiatives and informed decision-making.
- Office of Field and Information Services (OFIS), Brooklyn, New York
Confidential Strategist Planner
DEPARTMENT OF FINANCE
New York
10.2022 - Current
- Collaborated with OES leadership to develop and implement innovative strategies using independent judgment.
- Created communications promoting new initiatives, policies, and strategic goals to enhance employee experience.
- Analyzed business processes to identify barriers and redundancies supporting various initiatives.
- Developed and implemented automated HR processes in SharePoint to streamline workflow tracking and reporting.
- Partnered with project management office on Workday implementation to eliminate manual tasks and boost productivity.
- Conducted user requirements analysis, led user acceptance testing, and communicated feedback to technical teams.
- Resolved issues and identified redesign opportunities for supervisory employee roster updates through CRM.
- Performed detailed analyses on multiple projects, recommending business solutions to optimize processes.
HR Knowledge Analyst
New York City Public Schools
Brooklyn
05.2017 - 09.2022
- Developed and designed HR content covering application processes, onboarding, employment separation, and retirement.
- Conducted research and reporting to inform and support human resource initiatives.
- Collaborated with SMEs to ensure accurate policy implementation across the organization.
- Managed automated email platform to centralize HR communications for all DOE employees.
- Created standardized templates for data capture and responses, optimizing employee correspondence workflow.
- Supported technology solutions development by collaborating with the HRIT team to capture ongoing knowledge.
- Oversaw day-to-day operations of the knowledge repository by reviewing and publishing internal documents.
- Identified data capture and content needs, designing solutions to enhance workflow efficiency.
Human Resource Redesign Analyst
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
Manhattan
09.2006 - 10.2016
- Analyzed data, led team meetings, and spearheaded redesign efforts to address deficits.
- Supervised human resource programs and quality improvement projects, providing actionable recommendations and solutions to executive management.
- Led the implementation of a Project Management Office (PMO) solution within the department to track and monitor all projects from conception to completion as well as provide milestones, goals, and timelines regarding each project.
- Designed and executed a unified process across all departments that effectively gathers information into one centralized database allowing quality control departments to quickly access information during internal and external audits.
- Directed the Knowledge Management Taxonomy initiative and implemented a centralized view of all HR knowledge – previously resided across multiple locations and repositories- with the help of the implementation of an Integrated Knowledgebase System (APEX/Oracle).
- Analyzed and presented the information to leadership teams to identify ways to improve the onboarding process and resolve any potential issues.
- Manhattan, NY
Human Resource Project Coordinator
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
Manhattan
09.2006 - 01.2008
- Managed collection and presentation of results for twenty-two key human resource metrics impacting organizational strengths and improvement opportunities.
- Collaborated with human resource leadership to analyze and forecast annual budget areas.
- Monitored and reported budgetary information, facilitating informed decision-making for upper management.
- Coordinated financial data review throughout the year to identify variances and optimize future financial positions.
- Oversaw special projects aligned with organizational benchmarks, driving measurable enhancements in performance.
- Assisted in developing and submitting requests for proposals to external vendors for executive compensation programs.
- Crafted communication correspondence to update upper management and employees on departmental projects and initiatives, strengthening alignment and engagement across the organization.
Health Care Analyst
PUBLIC POWER CORPORATION
Athens
05.2004 - 06.2005
- Analyzed data through computer-based applications to identify industry trends, enabling management teams to make informed decisions.
- Prepared monthly reports and analyzed annual budgets and variances to provide actionable recommendations for achieving the company’s financial goals.
- Evaluated cost-effectiveness of worksite health care clinics, providing insights to guide decisions on maintaining or relocating facilities.
- This provided financial analysis and clinic performances to assist the company in making decisions on whether to maintain on-site locations or move some of these facilities to an off-site location.
- Assessed absenteeism data and recommended process enhancements to reduce associated costs by implementing random unannounced visits to the individuals to verify the information.
- This resulted in a 3% reduction in payroll expenses.
- Athens, Greece
Senior Consultant
DELOITTE
Athens
06.2001 - 02.2004
- Worked collectively with department managers and senior executives to identify areas within the organization that need to be improved upon and oversaw high-profile projects to implement these changes under tight timelines and budget guidelines.
- Delivered recommendations and guidance on organizational design, change management, market research, and reengineering business processes to enhance operational effectiveness.
- Identified, analyzed, and addressed opportunities within organizational culture and operating processes to foster alignment and engagement.
- This resulted in developing patient and personnel evaluation forms to create a more unified culture and improve the overall customer experience.
- Created a seven-year business plan which included a detailed analysis of the healthcare sector, addressing various compliance and legal issues, developing mission and vision statements, as well as the company’s operational and organizational models.
- Conducted a comprehensive review of organizational infrastructure and developed a SWOT analysis to inform the implementation of a strategic business plan.
Education
Master of Arts - Health Economics
University of Nottingham
Nottingham, England01-2000
Bachelor of Science - Economics
Piraeus University
Athens, Greece01-1998
Skills
- Project management
- Strategic planning
- Program evaluation
- Process improvement
- Organizational development
- Vendor management
- Workday
- Qualtrics
- Oracle APEX
- Oracle Service Cloud
- Excel data visualization
- Microsoft Office Suite
- Office 365
- Visio
- Workflow automation
- Communication planning
- Department collaboration
- Time management
- Organizational skills
- Leadership
- Communication and collaboration
- Employee engagement
- Recruitment strategies
- Problem solving
Certification
Cornell Human Resource Management Certificate
Languages
- Greek
- English
- French
Timeline
Senior Manager for Special Projects to the Executive Director
NEW YORK CITY PUBLIC SCHOOLS
07.2023 - Current
Confidential Strategist Planner
DEPARTMENT OF FINANCE
10.2022 - Current
HR Knowledge Analyst
New York City Public Schools
05.2017 - 09.2022
Human Resource Redesign Analyst
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
09.2006 - 10.2016
Human Resource Project Coordinator
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER
09.2006 - 01.2008
Health Care Analyst
PUBLIC POWER CORPORATION
05.2004 - 06.2005
Senior Consultant
DELOITTE
06.2001 - 02.2004
Master of Arts - Health Economics
University of Nottingham
Bachelor of Science - Economics
Piraeus University