Andromeda Sosa
Loveland,CO
Summary
Calm, detail-focused customer service and caregiving professional with experience handling high call volume, gathering information accurately, supporting people in stressful situations, and managing multiple priorities at once. Brings strong phone communication, empathy, patience, and a GED, with a strong interest in supporting public safety as an Emergency Communications Dispatcher.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Caregiver, Special Needs
Self Employed Services
Loveland, USA
05.2016 - Current
- Offered 24/7 care in a high-responsibility environment, prioritizing daily needs, responding calmly to changing situations, and maintaining clear communication to support safety and wellness.
- Improved quality of life for special needs child through personalized care and attention.
- Monitored, reported, and documented patient status and care to ensure effective support.
- Delivered emotional support to individuals during challenging situations, creating comfort and safety during illness, hospitalization, or bereavement.
Insurance Customer Service Representative
Jackson Insurance
Ft.Collins, USA
08.2014 - 10.2015
- Answered incoming phone calls to effectively communicate product value, supporting customer retention and acquisition.
- Processed policy updates and changes accurately, enhancing client satisfaction through timely resolution of requests.
- Managed 30+ call volume per hour while maintaining professionalism, empathy, and attention to detail in each interaction.
- Collaborated with various departments to streamline administrative support, contributing to efficient organizational operations.
Reception Technician
CSL Plasma
Ft. Collins, USA
09.2013 - 06.2014
- Managed incoming calls, identified caller needs, and efficiently routed information to appropriate departments, enhancing communication flow.
- Addressed donor inquiries and resolved issues promptly and professionally, contributing to donor satisfaction.
- Trained new staff on standard operating procedures and workflows, ensuring consistent service delivery.
- Maintained accurate donor records using electronic systems.
Education
GED -
Aims Community College
Greeley, CO05-2001
Skills
- Emotional assistance
- Effective communication
- Conflict resolution
- Time management
- Staff training
- Typing speed 40 wpm
Certification
CPR
Timeline
Caregiver, Special Needs
Self Employed Services
05.2016 - Current
Insurance Customer Service Representative
Jackson Insurance
08.2014 - 10.2015
Reception Technician
CSL Plasma
09.2013 - 06.2014
GED -
Aims Community College