Andrés Pacheco Fonseca
Miami,FL
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 14 Years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Wintel Server Administrator
IBM Costa Rica
02.2013 - 01.2017
- Managed Latin America servers for ENDESA and Universidad de Los Andes
- Checked design compliance with product specifications and standards requirements.
- Create VM from scratch
- Contribution in creating Documentation for LA
- SCCM Administrator for Hertz
- Implemented use of activity software to enter project data, analyze and track budgets, evaluate project costs and monitor performance trends.
- Reviewed project goals and objectives on monthly basis with project manager and design team.
Compliance Engineering Manager
IBM, Global Business Services
05.2010 - 02.2013
- Write and maintain the reports required to document regulatory compliance
- Worked with agencies and 3rd party test laboratories for the purposes of, obtaining testing and evaluation services, obtaining and maintaining product approvals and obtaining interpretations of regulatory requirements
- Prepared compliance reports by collecting, analyzing, and summarizing measurement data and trends
- Implement Lean methodology to identify, evaluate and implement opportunities for improvement in the analysis phase
- Qualify, validate and deployed new processes.
Senior Process Architect
IBM Costa Rica
06.2008 - 05.2010
- Managed team of five contributors of Process Architect department of IBM
- Developed strategies and processes with customer in areas such as performance metrics and measure, escalation, change management and communication
- Responsible for contract renewals and process documentation of IBM’s global clients
- Participated in projects for continuous improvement processes
- Lead continuous improvement of processes and procedures to standardized documentation delivered to clients
- Analyzed procedures dedicated for each structure in IT departments
- Create reports based on standard indicators to evaluate performance of service delivery team.
Wintel Server Administrator & Data Center Admin
HP
02.2007 - 03.2008
- Managed a team of three contributors of the GBS team
- Monitored for maintenance logs, errors and updates among others related activities of servers, tape libraries, and other technology hardware
- Worked with virtual servers with Vmware software
- Incident Management for Clorox, Heineken, Samarco, Sadia
- Server support for Citrix Clients
- Windows Server Administration
- Managed Linux and HP-UX servers
- Created performance reports of the equipment and provided solutions to issues encountered
- On-call agent for severity one incidents.
Enterprise Business Solutions
Hewlett Packard Costa Rica
02.2006 - 03.2007
- Technical, Level 3 for the Server, Successfully resolved highly complex technical incident-request from incoming customers’ contact, where a strong degree of independent judgment, initiative and technical knowledge was required to resolve problems
- Acted as the team mentor helping peers to find a suitable answers and solutions to the cases received
- Supported as team lead backup units attached to Unix servers via SCSI connectivity and also via Storage Area Networks (SAN)
- Acquired advanced knowledge in operating systems such as Windows Server,
- Unix, Apple OSX, Linux and Sun Solaris.
Education
No Degree - Business Administration And Management
Instituto Tecnologico De Costa Rica
11.2004
No Degree - Computer Science And Programming
Universidad Latina
Costa Rica2004
GED -
Anglo American High School
San Jose, Costa Rica12.1999
Skills
- Active Directory Advance Knowledge
- Used to work under pressure, achieve milestones and timeliness
- ITIL V3 Foundations Certified
- Continuous Improvement, Process Manuals, Change, Incident Management
- Hour and Budget reporting
- SAN switch handling, such as zoning configuration
- Network storage router configurations and trace reading
- Advance backup knowledge
- Advanced knowledge in Windows Server
- Basic knowledge in UNIX, Linux and some of Solaris and OVMS
- Expert Tape Drives, Libraries and Enterprise Libraries
- Expert Fiber, SCSI and SAN Technology
- Proliant Servers, SAN Servers, IBM PowerEdge, Blades
- Storage Virtualization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wintel Server Administrator
IBM Costa Rica
02.2013 - 01.2017
Compliance Engineering Manager
IBM, Global Business Services
05.2010 - 02.2013
Senior Process Architect
IBM Costa Rica
06.2008 - 05.2010
Wintel Server Administrator & Data Center Admin
HP
02.2007 - 03.2008
Enterprise Business Solutions
Hewlett Packard Costa Rica
02.2006 - 03.2007
No Degree - Business Administration And Management
Instituto Tecnologico De Costa Rica
No Degree - Computer Science And Programming
Universidad Latina
GED -
Anglo American High School
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