Andrya Sisneros
Vernal
Summary
Detailed applicant known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Entrepreneur with experience and solid history of industry success.Built operations from ground up with strategic and scalable approaches. Leading owner with over years of experience maintaining seamless business operations.
Well-oriented to quickly identify and capitalize on emerging opportunities. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Highly effective at enabling operational improvements by successfully overseeing and steering job titles.
Expertise includes effective judgment and listening skills as well as in-depth grasp of operations. Ready to take reins of operations. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs.
Motivational, diplomatic and respectful of those from different backgrounds. Ambitious manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering years of related experience and pursuing new professional challenges with room for advancement at company. Forward-thinking, proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
13
13
years of professional experience
Work History
Customer Care Specialist
Strata Networks
Vernal/Roosevelt
11.2022 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated communication between departments to enhance customer service experience.
- Documented customer interactions in the system for accurate record-keeping.
- Educated customers about products and services effectively and clearly.
- Managed customer feedback to inform service improvements and recommendations.
- Collaborated with team members to ensure cohesive service delivery across channels.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Created detailed documentation of all customer interactions and transactions.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Offered suggestions for new features that would improve the overall experience with our products and services.
- Entered customer information into the database for tracking purposes.
- Processed customer account changes with proprietary software.
- Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Consulted with customers regarding needs and addressed concerns.
Owner/Operator
Stitch N Prints
Vernal
05.2017 - 08.2022
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Directed hiring and training of new department managers to drive organizational improvements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Coordinated with webmaster to develop website and create online advertisements, boosting online sales.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed business and marketing plans and prepared monthly financial reports.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Supervised staff to ensure high-quality customer service and support.
- Managed daily operations for custom printing and embroidery services.
- Coordinated production schedules to meet client deadlines efficiently.
- Implemented inventory management practices for raw materials and supplies.
- Developed marketing strategies to promote services and attract new clients.
- Trained employees on equipment usage and safety protocols effectively.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Tax Preparer
H&r Block Inc.
Roosevelt
01.2013 - 04.2015
- Produced US and state income, gift tax and estate tax returns for individuals.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Uncovered eligibility for credit, helping client save $[Amount].
- Managed deliverables such as tax returns, extensions and tax planning calculations.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Helped clients integrate new tax software with accounting software.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Corresponded with applicable tax departments regarding customer requirements and issues.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Managed accounting personnel handling needs of clients.
- Liaised between clients and tax authorities such as IRS representatives.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
Education
High School Diploma -
Union High School
Roosevelt, UT01.2010
Skills
- Labor relations
- Marketing tactics
- Design coordination
- Project estimating
- Profit and loss analysis
- Territory and account oversight
- Data entry
- Relationship management
- Communication skills
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Customer service excellence
- Task prioritization
- Cash flow optimization
- Team oversight
- Hiring and staffing
- Bidding processes
- Cost reduction
- Employee development
- Recruiting and hiring
- Strategic planning
- Program creation and implementation
- Project organization
- Quality management systems
- Customer relations
- Strategic project planning
- Product branding
- Key partnership cultivation
- Staff training and development
- Sales leadership
Timeline
Customer Care Specialist
Strata Networks
11.2022 - Current
Owner/Operator
Stitch N Prints
05.2017 - 08.2022
Tax Preparer
H&r Block Inc.
01.2013 - 04.2015
High School Diploma -
Union High School