ANDY ANDERSON
Brentwood,NY
Summary
Hardworking and passionate worker with strong organizational skills seeking an entry-level IT support position. Proficient in customer support and troubleshooting, operating system configurations (Windows, MacOS, Android, iOS), IT security and privacy awareness, device maintenance and repair, verbal and written communication, collaborative relationships, familiarity with virtualization and containerization, mobile hardware repair, front desk operations, customer service excellence, multitasking, and time management. Dedicated semi-professional volleyball player for the New York Lost Travelers.
Overview
7
7
years of professional experience
Work History
Front Desk
LA Fitness
08.2023 - Current
- Manage front desk operations ensuring smooth gym flow
- Provide excellent customer service to gym members
- Multitask effectively and manage time efficiently.
Coaching Assistant
Sportime
10.2022 - Current
- Develop and implement training drills for team improvement
- Promote sportsmanship with competing teams
- Motivate athletes through training habits and nutrition.
Sales Associate
AT&T
08.2021 - 05.2022
- Offered relevant products and services to solve customer challenges
- Engaged with customers to build rapport and lasting relationships
- Implemented up-selling strategies to boost revenue.
Sales Associate
Best Buy
11.2016 - 04.2020
- Maintained store visual appeal and engaged customers
- Provided positive first impressions and solved customer challenges
- Trained and developed new hires in company processes and product knowledge
- HOBBIES
- Building and upgrading PCs
- Occasional Twitch streaming
- Playing Volleyball
Education
Associate of Applied Science - Cyber Security
Suffolk County Community College
Selden, NYGoogle IT Support Certificate -
Skills
- Customer Support and Troubleshooting
- Operating System Configuration (Windows, MacOS, Android, iOS)
- IT Security and Privacy Awareness
- Device Maintenance and Repair
- Verbal and Written Communication
- Collaborative Relationships
- Familiarity with Virtualization and Containerization
- Mobile Hardware Repair
- Front Desk Operations
- Customer Service Excellence
- Multitasking and Time Management
Timeline
Front Desk
LA Fitness
08.2023 - Current
Coaching Assistant
Sportime
10.2022 - Current
Sales Associate
AT&T
08.2021 - 05.2022
Sales Associate
Best Buy
11.2016 - 04.2020
Associate of Applied Science - Cyber Security
Suffolk County Community College