Andy Balada
Orlando
Summary
Dynamic professional with strong customer service and automotive detailing background honed at Carmax Autocare Center and Publix Grocery Store. Excelled in high-pressure washing and managing high-stress situations, achieving high customer satisfaction. Skilled in interior detailing proficiency and effective communication, consistently delivering top-quality service and operational excellence.
Overview
4
4
years of professional experience
Work History
Auto Detailer
Carmax Autocare Center
08.2023 - 12.2024
- Washed cars and trucks daily for auto dealership.
- Maintained a clean and organized workspace, ensuring optimal safety standards.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied wax to vehicle exteriors and buffed to a brilliant shine.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, improving vehicle appearance.
Front Desk Agent
Rosen Hotels & Resorts
06.2022 - 12.2022
- Collected room deposits, fees, and payments.
- I answered customer telephone calls quickly and appropriately handled their needs.
- Operated cash register for cash, check, and credit card transactions.
- Answered questions about resort amenities and offered area attractions information.
- Accessed reservations system to assist guests with reservations or check vacancies.
- Answered multi-line phone system and enthusiastically greeted callers.
Customer Service Representative
Publix Grocery Store
02.2021 - 12.2021
- Managed high-stress situations effectively.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
El Redentor
Orlando, FL05-2021
Skills
- Automotive detailing
- High-pressure washing
- Interior detailing proficiency
- Engine bay detailing
- Customer service
- Active listening
- Problem resolution
- Payment processing
- Professional telephone demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Auto Detailer
Carmax Autocare Center
08.2023 - 12.2024
Front Desk Agent
Rosen Hotels & Resorts
06.2022 - 12.2022
Customer Service Representative
Publix Grocery Store
02.2021 - 12.2021
GED -
El Redentor
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