Andy Baldwin
La Crosse,WI
Summary
Operations manager with a track record of leading large teams, delivering high event volume, and improving day-to-day performance across hospitality and retail settings. Known for building schedules, training staff, controlling inventory, negotiating vendors, and supporting compliance while improving efficiency, cost control, and guest satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Manager
La Canna
La Crescent, Minnesota
04.2026 - Current
- Trained staff on cannabis product knowledge, compliance requirements, and customer service standards.
- Built team schedules and managed coverage for smooth opening and closing shifts.
- Monitored sales floor activity and resolved customer concerns, enhancing customer satisfaction and loyalty.
- Supported daily dispensary operations and oversaw front-end and back-office workflows.
- Monitored inventory to ensure products were adequately stocked. Replenished products, accessories, and packaging supplies to maintain optimal stock availability.
- Reviewed inventory levels and restocked products, accessories, and packaging supplies.
- Coordinated with vendors and management on product orders and delivery schedules to ensure timely availability of merchandise.
- Implemented state cannabis regulations to ensure compliance., ID checks, and secure product handling procedures.
Banquet Operations Manager
Monona Terrace Catering
Madison, WI
03.2023 - 03.2025
- Directed 50+ staff in delivering 500+ annual events, ensuring flawless execution and service excellence.
- Spearheaded transition to Square POS, improving operational efficiency and financial transparency.
- Negotiated vendor partnerships, reducing purchasing costs while enhancing supply reliability.
- Supervised food service setup and breakdown, ensuring event floor readiness for seamless guest experiences.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations, implementing short-term and long-term strategies to align with the business plan and enhance profitability.
- Assessed employee development needs and provided feedback on their progress toward meeting goals.
General Manager
Overture Center for the Arts
Madison, WI
01.2020 - 05.2022
- Oversaw concessions and donor lounge operations, enhancing guest experience during diverse performance schedules.
- Recruited, trained, and motivated a service-driven team, improving retention and engagement.
- Introduced advanced inventory systems, boosting accuracy and ensuring seamless event readiness.
- Coordinated event logistics with production and facilities teams to ensure smooth execution of events.
- Directed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales to maintain operational efficiency.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Bartender
Tiny's Tap House
Madison, WI
04.2019 - 12.2019
- Crafted premium guest experiences through skillful cocktail preparation and adherence to compliance standards.
- Maintained brand standards by ensuring consistent quality and presentation of beverages.
- Poured draft beers and cocktails for Tiny's Tap House guests.
- Mixed house drinks using bar recipes and standard pour methods.
- Verified guest identification to ensure legal drinking age and enforced alcohol service policies.
Member Service Representative
Heartland Credit Union
Madison, WI
10.2017 - 05.2019
- Enhanced member satisfaction by delivering personalized financial service support tailored to individual needs.
- Provided assistance to Heartland Credit Union members regarding account inquiries and service requests.
- Increased membership by 20% through targeted referral campaigns and strategic relationship building.
- Processed deposits, withdrawals, and transfers accurately at the branch teller window.
- Opened new accounts and updated member information in the core banking system.
General Manager
4 Sisters Wine Bar & Tapas
La Crosse, WI
06.2016 - 08.2017
- Drove profitability by implementing tighter inventory control and reducing waste.
- Increased brand visibility through targeted social media campaigns and active community engagement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve team goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Catering Assistant
Fresh Madison Market
Madison, WI
- Prepared catering trays, platters, and buffet setups for Fresh Madison Market events.
- Evaluated food quality and freshness prior to delivery to ensure optimal customer satisfaction and presentation.
- Packaged catering orders with fresh ingredients and accurate label details.
- Assisted caterers with food distribution by organizing food products and plating items.
- Coordinated order pickups with customers and kitchen staff to streamline service delivery.
- Interacted with guests during events to enhance their experience and address any needs promptly.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Banquet Captain & Sales Assistant
Maple Bluff Country Club
Madison, WI
- Directed food and beverage service during weddings, receptions, and club banquets.
- Supervised banquet staff during private club events and dining service.
- Coordinated event setup, room layouts, and table arrangements for member functions.
- Verified banquet orders, timelines, and service details with kitchen and membership teams.
- Resolved guest concerns promptly during catered events and special functions.
- Coordinated banquet staff roles to optimize service delivery. to ensure efficient service of guests.
- Supervised the setup of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
Club Seating Floor Manager
UW Food & Beverage
Madison, WI
- Supervised UW Food & Beverage dining floor operations and guest service flow.
- Monitored cashiers, service stations, and customer interactions for consistent floor coverage.
- Trained team members on UW Food & Beverage service standards and procedures.
- Communicated with kitchen staff and front-of-house teams to support smooth service.
- Maintained supplies, seating areas, and equipment for UW Food & Beverage service readiness.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Identified process improvements that could help improve efficiency across the entire organization.
Education
Marketing Studies
Madison Area Technical College
High School Diploma / GED -
Skills
- Event coordination
- Event management software
- Event Budget Management
- Vendor negotiation
- POS systems
- Data Analysis Tools
- Inventory management
- Operational Leadership
- Staff scheduling
- Team training
- Problem resolution
- Communication
- Conflict management
- Detail orientation
- Team leadership
- Social media marketing
- Cash handling
- Inventory control
- Customer service
- Budget management
- Event operations
- Vendor coordination
- Team building
- Employee training
- Attention to detail
- Conflict resolution
- Problem solving
- Effective communication
- Employee scheduling
- Labor cost controls
- Change implementation
Certification
ServSafe Certified, TIPS Certified, Licensed Bartender
Timeline
Assistant Manager
La Canna
04.2026 - Current
Banquet Operations Manager
Monona Terrace Catering
03.2023 - 03.2025
General Manager
Overture Center for the Arts
01.2020 - 05.2022
Bartender
Tiny's Tap House
04.2019 - 12.2019
Member Service Representative
Heartland Credit Union
10.2017 - 05.2019
General Manager
4 Sisters Wine Bar & Tapas
06.2016 - 08.2017
Catering Assistant
Fresh Madison Market
Banquet Captain & Sales Assistant
Maple Bluff Country Club
Club Seating Floor Manager
UW Food & Beverage
Marketing Studies
Madison Area Technical College