Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Campsey

Jessica Campsey

Assistant Kitchen Management
Lubbock,Tx

Summary

Proactive and meticulous kitchen manager with over 15 years of experience in the restaurant industry. Proficiencies in inventory control, sales, staff training and development. Production-oriented team player with expertise generating optimal satisfaction levels while building profits with return and new patrons. Resourceful asset offering history of success coordinating and monitoring operations across various industries. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

3
3
years of professional experience

Work History

Assistant Manager

The Shack Bbq
04.2021 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.

All Lines Insurance Adjuster

Pilot Catastrophe Services
08.2021 - 08.2023
  • Optimized efficiency across teams, leading to better claim handling.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Directed claims negotiations within allowable limit of $50K and supported successful litigations for advanced issues.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
  • Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
  • Saved company resources by identifying fraudulent claims through diligent examination of evidence.
  • Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
  • Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
  • Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
  • Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Documented information gathered in field and uploaded data to company database for efficient processing using company Software.
  • Negotiated settlement agreements to resolve disputes.
  • Followed up with policyholders as necessary.
  • Collected information from customers to complete claims and legal files.
  • Followed up on potentially fraudulent claims initiated by other claims adjusters.
  • Assisted policyholders by coordinating vendor services, emergency repairs, clean up and contracting.
  • Handled calls from customers and other stakeholders about claims processes and status.
  • Established productive working relationships with public officials and law enforcement officers.
  • Prepared required documents for policyholders and claimants.
  • Prepared and mailed checks and/or electronically applied payouts to complete claims resolution.

Education

HS Diploma - Required/Elected

New Deal High School
New Deal, TX

Skills

  • Waste reduction
  • Cost control
  • Food preparation
  • Scheduling staff
  • Sanitation standards
  • Food safety compliance
  • Menu development
  • Ordering supplies
  • Recipe execution
  • BOH operations
  • Food production management
  • Purchasing
  • Productivity improvement
  • Annual business planning support
  • Vendor relationship management
  • Customer service
  • Problem-solving
  • Safety audits
  • Attention to detail
  • Multitasking and organization
  • Event planning support
  • Cleaning and sanitation
  • Verbal and written communication
  • Food safety
  • Team collaboration and leadership
  • Safe food handling
  • Staff training and development
  • Flexible schedule
  • New employee recruitment
  • Kitchen equipment maintenance
  • Nutritional knowledge
  • Supplier negotiation
  • Conflict resolution
  • Recruitment and hiring
  • Operations management
  • Kitchen equipment operation and maintenance
  • Food plating and presentation
  • Inventory control
  • Staff supervision
  • Inventory management
  • Scheduling coordination
  • Product rotation
  • Quality assurance
  • Order accuracy
  • Cost controls
  • Employee scheduling
  • Performance monitoring
  • Inventory coordination
  • Expediting orders
  • Recipe creation
  • High volume dining
  • Health inspections
  • Process improvement
  • Health code compliance
  • Sanitation
  • Supply ordering
  • Portion control
  • Kitchen staff coordination
  • Vendor relations
  • Budget management
  • Recipes and menu planning
  • ServSafe certification
  • Order delivery practices
  • Catering coordination
  • Resource allocation
  • Labor cost management
  • Food preparation management
  • Shift coverage
  • Menu preparation
  • Employee monitoring
  • Reliable and responsible
  • Delegating assignments and tasks
  • POS terminal operation
  • Monitoring food preparation
  • Event coordination
  • Building maintenance
  • Payroll administration

Timeline

All Lines Insurance Adjuster

Pilot Catastrophe Services
08.2021 - 08.2023

Assistant Manager

The Shack Bbq
04.2021 - 06.2024

HS Diploma - Required/Elected

New Deal High School

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Jessica CampseyAssistant Kitchen Management