Andy Barraza
Katy
Summary
Motivated and bilingual IT student with hands-on experience in fast-paced work environments and a strong foundation in networking and computer systems. Skilled in teamwork, leadership, and communication, with practical knowledge of configuring Cisco routers and switches. Currently pursuing an Associate degree in Cybersecurity and seeking opportunities to grow in roles such as Help Desk Technician, Network Support Technician, or Technical Support Engineer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Fogo De Chao
Katy, TX
02.2026 - Current
- Delivered exceptional customer service by ensuring timely order accuracy and satisfaction.
- Managed multiple tables efficiently, enhancing dining experiences through prompt attention and personalized service.
- Collaborated with kitchen staff to optimize food presentation and timing for improved guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Olive Garden
Houston, USA
02.2025 - 02.2026
- Provide excellent customer service in a fast-paced setting while maintaining accuracy and professionalism.
- Communicate effectively with team members and management to ensure smooth operations and customer satisfaction.
- Handle multiple tasks simultaneously while delivering quality service and attention to detail.
Maintenance Technician Intern
American Campus Communities
Houston, TX
08.2020 - 09.2020
- Conducted routine maintenance on HVAC systems to ensure optimal performance.
- Utilized hand tools and diagnostic equipment to perform repairs efficiently.
- Supported installation of new machinery, ensuring compliance with safety standards.
- Demonstrated adaptability by learning about new equipment and technologies as required in the role.
Education
Associate of Applied Science - Cybersecurity
Lone Star College
Houston, TX12.2026
High School Diploma -
Cypress Park High School
Cypress, TX01.2022
Skills
- Cisco Router & Switch Configuration
- Network Troubleshooting
- Technical Support
- Microsoft Office & Windows Systems
- Hardware Setup & Maintenance
- Team Leadership & Communication
- Exceptional customer service
Accomplishments
CCNA: Introduction to Networks
CCNA: Switching, Routing, and Wireless Essentials
Certification
CCNA: Introduction to Networks, Cisco Networking Academy
CCNA: Switching, Routing, and Wireless Essentials
Additional Experience Activities
- Captain, Men's Varsity Soccer Team - Cypress Park High School
- PALS (Peer Assistance and Leadership) Program - Cypress Park High School
- Bilingual: English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Fogo De Chao
02.2026 - Current
Server
Olive Garden
02.2025 - 02.2026
Maintenance Technician Intern
American Campus Communities
08.2020 - 09.2020
High School Diploma -
Cypress Park High School
Associate of Applied Science - Cybersecurity
Lone Star College