Andy Castaneda
Glendale,CA
Summary
Very friendly and hardworking sales associate that is hungry for new experience and has an outstanding background in building relationships with clients. Dedicated to overcoming objections, striving to hit sales targets and providing exceptional customer service that welcomes repeat business. Deep understanding of sales techniques, but constantly asking for constructive criticism to build upon current skillset.
Overview
5
5
years of professional experience
Work History
Salesperson
Star Ford Lincoln
10.2021 - Current
- Manage online prospects via email, texts, and phone calls.
- Overcoming customer objections by utilizing software, product knowledge, and also inventory awareness.
- Use computerized spreadsheets in order to organize prospects that were looking for a specialty vehicle, which was not in stock at time.
- Consistently in the top three selling salespeople category, and exceeded management expectations.
- Constantly following up on orphaned leads that other salespeople were failing to reach out to,
- Very knowledgeable about vehicles and also quick and eager to learn about valuable features that could help better my selling.
- Remarkable customer service, very punctual in following up on sold customers and asking if any further assistance is needed.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Assistant Manager
Shoe Palace
11.2018 - 10.2021
- Constantly on top of Sales Team to reach target and helped improve their approach on customer service.
- Developed strong work relationship with team, and was very easy to approach and encouraged questions and feedback.
- Increased sales through introducing the ability to build value on our products and also encouraged exceptional customer service.
- Managed employee schedules and communicated effectively with staff.
- Open/Close Procedures throughout the week, and maintained a tidy store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2019
Skills
- Customer Engagement
- Cross-Selling Products and Services
- Account Management
- Up-Selling/ Switching products to better fit customer needs
- Objection Handling
- Product Knowledge
- Needs Analysis
- Cold-Calling
Languages
Spanish
Professional Working
Timeline
Salesperson
Star Ford Lincoln
10.2021 - Current
Assistant Manager
Shoe Palace
11.2018 - 10.2021
High School Diploma -
Glendale High School
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