Nazeli Natalie Karapetian
Glendale,CA
Summary
Motivated and detail-oriented professional with a strong background in human resources, and medical billing and coding. Proven track record of managing office operations, supporting healthcare revenue cycles, and enhancing team productivity. Strong interpersonal and organizational skills, with a passion for continuous learning and contributing to organizational success. Recognized for ability to multitask in fast-paced environments, problem-solve effectively, and provide excellent client service.
Overview
12
12
years of professional experience
Work History
Office Manager & Medical Biller/Coder
Syndicate Medical Billing
09.2021 - Current
- Oversee daily operations for a multi-provider medical billing company specializing in workers' compensation and personal injury.
- Code and submit claims accurately to insurance carriers, ensuring timely payments.
- Follow up on outstanding accounts receivable and resolve billing discrepancies.
- Manage client communications, staff training, and workflow optimization.
- Train new staff on EHR software and billing practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Human Resources Manager
JCPenney Clientele
10.2014 - 09.2021
- Led hiring, onboarding, and employee development for a high-volume retail location.
- Managed employee relations, scheduling, and compliance with labor laws.
- Implemented employee engagement strategies and supported management training.
- Oversaw payroll and benefits administration.
Teacher's Assistant
Glendale Preschool and Kindergarten
01.2014 - 06.2014
- Supported early childhood educators in delivering instructional and play-based learning.
- Maintained a safe and nurturing environment for students aged 3-5.
- Assisted with classroom organization, lesson preparation, and supervision.
Education
Bachelor of Science - Political Science and Government
California State University, Northridge (CSUN)
Northridge, CA01.2020
Associate of Science - Political Science and Government
Glendale Community College
Glendale, CA01.2018
Skills
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Revenue Cycle Management
- Office & Team Management
- EHR and Billing Software (eg, Office Ally, Collab, Practice Fusion)
- Human Resources & Employee Relations
- Conflict Resolution & Team Development
- Insurance Claims & Denial Management
- Strong Written & Verbal Communication
- Organizational & Time Management Skills
Languages
Armenian
Full Professional
Persian
Full Professional
English
Full Professional
Timeline
Office Manager & Medical Biller/Coder
Syndicate Medical Billing
09.2021 - Current
Human Resources Manager
JCPenney Clientele
10.2014 - 09.2021
Teacher's Assistant
Glendale Preschool and Kindergarten
01.2014 - 06.2014
Associate of Science - Political Science and Government
Glendale Community College
Bachelor of Science - Political Science and Government
California State University, Northridge (CSUN)
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