Andy Chio
.
Queens
Summary
Detail-oriented professional with experience in analytical thinking and team collaboration. Proven ability to analyze complex data sets and optimize workflows, contributing to strategic decision-making and improved customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sports Value Analyst
N/A
12.2022 - 05.2026
- Collaborated with senior analysts to identify market trends and employ predictive analytics techniques.
- Analyzed complex data sets to obtain specific and relevant information for strategic decision-making.
- Increased profits by developing profit strategies.
- Coordinated with fellow analysts to share data and findings, discuss methodologies, and optimize profitability.
Front Office Assistant
NYC Retina
12.2021 - 11.2022
- Assisted in managing patient scheduling and appointment coordination for optimal office efficiency by managing incoming calls and maintaining accurate patient records using electronic health record (EHR) systems.
- Responded to patient inquiries, providing information about services and handling concerns effectively.
- Advanced to assisting with direct patient care via operating optometric equipment and completing technician duties.
- Handled daily office tasks such as inventory management and routine cleaning, ensuring supplies were stocked for daily operations and preparations for the next day were complete.
Restaurant Busser
Saigon Project
04.2019 - 04.2021
- Maintained cleanliness and organization of dining areas to uphold restaurant standards by clearing tables, resetting for new guests, and completing daily cleaning tasks.
- Supported server team and kitchen and bar staff by assisting with timely delivery of orders, beverages, and supplies.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored dining area for guest needs, providing attentive service to ensure customer satisfaction.
- Trained new bussers on best practices for maintaining restaurant standards.
Concierge
Hotel Mulberry
06.2017 - 06.2018
- Responded to guest inquiries and recommended local attractions and dining options to enhance guest experience.
- Coordinated transportation services to ensure timely and efficient transfers for guests.
- Maintained cleanliness and functionality of property amenities to support overall guest satisfaction.
- Trained junior staff on customer service excellence and hotel policies to improve team performance and uphold hotel standards.
Education
No Degree - Design
Queens College
Flushing, NY 05.2001 -
No Degree - Informatics
University At Albany
Albany, NY 05.2001 -
No Degree - Liberal Arts
New York City College of Technology
Brooklyn, NY 05.2001 -
Skills
Sports analytics
Data analysis
Excel
Microsoft Office
Analytical thinking
Critical thinking
Evidence-based decision making
Attention to detail
Information gathering
Customer support
Team collaboration and leadership
Timeline
Sports Value Analyst
N/A
12.2022 - 05.2026
Front Office Assistant
NYC Retina
12.2021 - 11.2022
Restaurant Busser
Saigon Project
04.2019 - 04.2021
Concierge
Hotel Mulberry
06.2017 - 06.2018
No Degree - Design
Queens College
05.2001 -
No Degree - Informatics
University At Albany
05.2001 -
No Degree - Liberal Arts
New York City College of Technology
05.2001 -