Madison Olson
Murrieta,CA
Summary
Hospitality professional with expertise in enhancing guest experiences through thoughtful service and wine pairings. Proven ability to manage high-volume environments while maintaining efficiency and organization. Strong communication skills drive team collaboration to ensure exceptional service delivery and customer satisfaction. Passionate about delivering outstanding experiences that foster customer loyalty in dynamic, high-pressure settings
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sports Analyst
US Soccer Federation
06.2025 - Current
- Analyze player performance data to inform coaching strategies and training sessions.
- Evaluated match statistics to identify trends and areas for improvement.
- Conducted research on opponent tactics to enhance team preparation.
- Utilized video analysis software to assess player techniques and game execution.
Bartender / Server
Truffle Pig Winery
Temecula, USA
06.2025 - Current
- Enhanced guest experience by thoughtfully pairing wines with menu items
- Upsold exclusive food items and promoted daily specials, enhancing guest satisfaction and increasing sales
- Maintained attentive service to tables, ensuring guest needs were met promptly
- Created memorable experiences for guests, fostering loyalty and encouraging repeat visits
Bartender
Rosati's Pizza
Temecula, USA
06.2024 - Current
- Ability to create custom and house drinks with bar knowledge
- Multitask between servicing tables and the bartop
- Fostered a dynamic work atmosphere by quickly adjusting to rapid changes in workflow.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in training new bartenders on procedures and drink preparation techniques.
Server
Bolero Restaurante
Temecula, USA
05.2021 - 05.2025
- Provided attentive service to guests in a busy restaurant setting.
- Tailored service to meet unique guest needs
- Thrived in fast-paced restaurant environments
- Educated guests on wine selections and recommendations for their meals.
- Multitasked effectively during busy service periods
- Passionate while working and quick learner
Bar Prep
Espadin / Crush & Brew / Thompson & Twain
Temecula, USA
01.2020 - 05.2021
- Monitored bar preparation details to ensure quality and consistency
- Managed the stocking, preparation, and maintenance of alcohol and juices for all 3 bars.
- Handled multiple responsibilities simultaneously to maintain operational efficiency
- Engaged customers with positive attitude to enhance overall experience
- High energy and motivation for long shifts
Patrol / Gate
Nordic Security
Murrieta, USA
02.2019 - 08.2020
- Secure property and community by patrolling site; observing surveillance, filling out reports by documenting incidents and all activities while on duty.
- Informed violators of community policies and ensured adherence to regulations and company standards.
- Engaged residents with a positive and helpful demeanor to foster a welcoming community atmosphere.
- Collaborated with team to deliver effective solutions for resident concerns.
Food Runner / Expeditor / Busser
The Restaurant at Ponte
Temecula, USA
02.2016 - 03.2019
- Attention to detail, recommend point of sale items, promote positive attitude, and ensure the best customer service at all times.
- Ensure corporate sanitation standards are met every day when expediting food.
- Kept inventory stocked and silverware/glasses polished.
- Cleaned and reset all tables.
- Assisted servers to help provide excellent customer service.
Busser
Earth Bistro
Temecula, USA
12.2015 - 02.2016
- Delivered exceptional customer service consistently.
- Identified and addressed kitchen issues quickly to maintain smooth operations.
- Paid attention to the needs of customers, prepared and cooked meals.
Busser
Let’s Grub BBQ
Temecula, USA
01.2015 - 12.2015
- Cleared used dishes from dining areas and transported them efficiently to the kitchen to support timely service.
- Restocked supplies, including food and utensils, in serving stations, cupboards, and refrigerators to ensure availability for staff.
- Maintained cleanliness and organization of back of house areas, equipment, and utensils to uphold health standards and operational efficiency.
Education
Private Pilot -
EFI Flight School, French Valley Flyers
French Valley Airport06-2026
A.A. - Corrections
San Joaquin Valley College
Temecula, CA09-2019
Skills
- Sports analytics
- Statistical software
- Performance evaluation
- Team collaboration
- Task prioritization
- Conflict resolution
- Communication skills
- Guest relations management
Certification
- Riverside County Food Handlers Certificate, 10/27
- WSET 1
- U.S Soccer Grassroots Coaching License
- Unmanned Aircraft System (Drone) License
- Private Pilot License
Awards
- Murrieta Police Department Community Service Chief's Citation, 2015
- Professional Women’s Roundtable (PWR), 2019
- SJVC Class of 2019 Valedictorian, 2019
Timeline
Sports Analyst
US Soccer Federation
06.2025 - Current
Bartender / Server
Truffle Pig Winery
06.2025 - Current
Bartender
Rosati's Pizza
06.2024 - Current
Server
Bolero Restaurante
05.2021 - 05.2025
Bar Prep
Espadin / Crush & Brew / Thompson & Twain
01.2020 - 05.2021
Patrol / Gate
Nordic Security
02.2019 - 08.2020
Food Runner / Expeditor / Busser
The Restaurant at Ponte
02.2016 - 03.2019
Busser
Earth Bistro
12.2015 - 02.2016
Busser
Let’s Grub BBQ
01.2015 - 12.2015
Private Pilot -
EFI Flight School, French Valley Flyers
A.A. - Corrections
San Joaquin Valley College