Andy Gildehaus
Fenton,MO
Summary
Dynamic and energetic professional with a proven track record of success in training and development for potential and existing customers, as well as internal teams. Dedicated to over-delivering to build great relationships and solidify consumer understanding of products through simplification of presentation methods. Tech savvy, rapid learner with a willingness to put in the work to boost company success. Experience with LDAP, SSO and ADFS.
Overview
6
6
years of professional experience
Work History
Solutions Engineer (Pre-sales Engineer), Trainer
CrisisGo
01.2021 - Current
- Primary resource for demonstrations, product training and fielding Q&A from the sales team proficient with Microsoft Office, Gmail, Acrobat and either Camtasia or Adobe Premiere
- Responsible for generating new business in congruence with the sales team.
- Provided technical support and troubleshooting assistance to customers.
- Maintained up-to-date knowledge of software development trends and technologies.
- Collaborated with other teams to ensure successful implementation of solutions.
- Worked cross-functionally to develop presentations that encompass full suite of product options for consumers to easily understand complex technical concepts
- Partnered with Sales Engineer for integration of synching and set up tools, SSO and LDAP services
- 100% NPS Score over a two year period
- Profficeint with Camtasia and AWS
Client Education and Sales Associate
Knights of Columbus
01.2018 - 01.2021
- Pitched sales and educated consumers on variety of service offerings for non-profit religiously affiliated organization
- Delved into the technical systems to understand streamline processes that reduce time frames for health and annuity closings to preserve time per week on dedicated tasks
- Travelled for in-person sales and used GoToMeeting for presentations.
Education
Associate of Arts -
St Louis Community College
St Louis, MO01-2023
Skills
- Training and Coaching
- Video Editing
- Sales
- Presenting
- Customer Support Strategy
- Client Service And Support
- System Troubleshooting
- Solutions Testing
Accomplishments
- Successfully built empowered teams whom excelled at customer service
- Proactively learned technical side of software to be able to answer all aspects to consumers
- Set teams up for success to boost company rapport and business base
- Maintained 100% NPS score over two year period
- Certifiate of completion in Developing executive presence.
- Lean Six Sigma Green Belt
- Certificate of completion in Consumer Privacy and Data Protection
Affiliations
- I love staying active and working out when time presents. The majority of my free time is dedicated to my two sons and loving wife.
Timeline
Solutions Engineer (Pre-sales Engineer), Trainer
CrisisGo
01.2021 - Current
Client Education and Sales Associate
Knights of Columbus
01.2018 - 01.2021
Associate of Arts -
St Louis Community College