Andy Gomez
Catharpin,VA
Summary
Results-driven Data Center Technician with a proven track record of maximizing uptime and profitability through proactive maintenance and efficient issue resolution. Expertise in diagnosing and restoring critical computing power. Skilled in managing on-call responsibilities for multiple data centers, meeting SLAs consistently. Proficient in monitoring data center environments and resolving complex issues promptly, showcasing expertise across services including EC2, S3, EBS, and RDS.
Overview
2
2
years of professional experience
Work History
Data Center Technician
AWS
06.2023 - Current
- Cross-trained with DCEO to learn the principles of their technical responsibility
- Proficiently diagnosed and restored critical computing power for AI advancement, resulting in a yearly return of $72,000 per host
- Handled critical facilities on-call for 3 data centers and 16 modular buildings, meeting SLAs consistently
- Contributed to achieving 100% uptime during a transformer replacement completed within a 3-day timeframe
- Detected and replaced failing UPS autonomously, crucial for internet, security, and broadcasting
- Maintained legacy and powershelf racks while ensuring uninterrupted services
- Managed response to LSEs and media anomalies
- Demonstrated proactive problem-solving and collaboration skills to ensure swift resolution and minimize disruption
- Diagnosed and promptly resolved tickets that went passed SLAs
- Successfully reduced SLA-passed tickets from 114 to 16 within a two-week period, and maintained low SLA ticket volume for three consecutive weeks.
Technical Support Tech I
Lorien
10.2022 - 06.2023
- Diagnosed and resolved technical hardware and software issues
- Informed programmers regarding errors and assisted in finding solutions
- Guided users with troubleshooting using diagnostic tools
- Collaborated with cross-functional teams to improve product performance and usability.
Security Officer
Allied Universal
05.2022 - 06.2023
- Manned entrance and exit posts and checked authorization for personnel and visitors
- Used radio and other communication devices to keep in regular touch with other security guards and controller.
Education
Associate's in Computer Science - Northern Virginia Community College
Manassas, VA06.2022
Skills
- Hardware Maintenance and Customer Service
- Technical Troubleshooting and Repair
- Facility Management and SLA Compliance
- Infrastructure Monitoring and Incident Response
- Cloud Computing Proficiency and Ticket Resolution
Awards
- Virginia Board of Education - Advance Mathematics and Technology
- Virginia Board of Education - Career and Technological Education
- Google iT Support - 09/01/22
Timeline
Data Center Technician
AWS
06.2023 - Current
Technical Support Tech I
Lorien
10.2022 - 06.2023
Security Officer
Allied Universal
05.2022 - 06.2023