CHRISTOPHER LEON ARROYO
ALEXANDRIA,US
Summary
Experienced with data center operations, including server and network infrastructure. Utilizes troubleshooting skills to address and resolve technical issues swiftly. Knowledge of best practices in maintenance and preventative measures ensures high reliability and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Center Technician
Amazon
03.2025 - Current
- Maintained and monitored server performance to ensure optimal operation and uptime.
- Diagnosed hardware malfunctions and executed repairs to minimize downtime and service interruptions.
- Assisted in installation of network equipment, ensuring proper configuration and connectivity.
- Collaborated with IT team to implement data backup protocols, enhancing data security measures.
- Managed inventory of spare parts, ensuring availability for timely repairs and upgrades without delays.
- Monitored system performance, identifying issues and implementing solutions to ensure operational continuity.
AUTOMOTIVE ASSISTANT
Lucid Motors
01.2023 - Current
- Perform thorough check-ins and inspections of both new arrivals and customer vehicles entering the shop, ensuring adherence to quality standards and regulatory requirements.
- Assist technicians in diagnosing and repairing vehicle issues, including troubleshooting software and technical malfunctions to expedite service delivery and minimize downtime.
- Utilize expertise in parts management to oversee the intake and return of damaged components and battery packs, meticulously maintaining accurate inventory records to optimize stock levels and prevent shortage.
- Collaborate closely with team members to address emergent needs and provide support across various areas of operation, demonstrating flexibility and adaptability in fulfilling assigned tasks and responsibilities.
CUSTOMER SUPPORT SPECIALIST III
Wex Inc
06.2021 - 09.2022
- Responsible for addressing billing inquiries and requests from various company stakeholders, leveraging my technical expertise to navigate and troubleshoot intricate system functionalities.
- Facilitated online payment processing and managed the procurement of fuel cards upon request, ensuring seamless transactional experiences.
- Performed routine maintenance tasks within core IT systems, optimizing performance and ensuring operational reliability daily.
Education
High School or Equivalent -
West Potomac High School
06.2021
Skills
- Troubleshooting (Skillful), Technical support (Skillful), Microsoft Office, Organization, Ticketing, Excel, Vehicle inspection, Quality assurance, Parts management, Inventory control, Communication, Teamwork, Problem-solving, Customer service, Data analysis, Risk assessment, Threat intelligence, Network security
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Maintenance and repairs
- IT support
- Hardware diagnostics
- Hardware maintenance
- Incident management
- System administration
- Security protocols
- Hardware and software repair
Certification
- CYBERSECURITY CERTIFICATE Google Jul 2023 - Aug 2023
- SOC LEVEL 1-SOC LEVEL 2 tryhackme Jan 2024 - Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Center Technician
Amazon
03.2025 - Current
AUTOMOTIVE ASSISTANT
Lucid Motors
01.2023 - Current
CUSTOMER SUPPORT SPECIALIST III
Wex Inc
06.2021 - 09.2022
High School or Equivalent -
West Potomac High School
INTERNSHIPS
- SECURITY ANALYST DATACOM Oct 2024 remote
- Completed a simulation focussed on how Datacom’s cybersecurity team helps protect its clients
- Investigated a cyberattack and produced a comprehensive report documenting findings and outlining key recommendations to improve a client’s cybersecurity posture
- Conducted a comprehensive risk assessment
- SECURITY ANALYST TATA Nov 2024 remote
- Completed a job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team.
- Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives.
- Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.
- SECURITY ANALYST Mastercard Dec 2024 remote
- Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
LINKS
Google Cybersecurity Certificate: coursera.org.
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