Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Gutierrez

Laredo

Summary

Experienced in customs clearance management and customer relationship building, with a focus on compliance and operational efficiency to enhance overall service satisfaction. Proven ability to manage multiple tasks effectively while maintaining attention to detail in a fast-paced environment.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Overview

6
6
years of professional experience

Work History

Traffic Clerk

BTS GROUP
10.2022 - Current
  • Worked on Pedimentos
  • Transportation Dispatch knowledge
  • Coordinated product deliveries with truck drivers and dispatchers, streamlining transportation logistics.
  • Established efficient logistics networks, optimizing transportation routes and minimizing shipment delays.
  • Created reports summarizing current status of shipments under review by U.S. Customs authorities.
  • Identified shipments requiring special handling based on value, size, documentation and country of origin.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.

Customer Service Representative

Concentrix
12.2019 - 09.2022
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.

Education

Some College (No Degree) - General Studies

Laredo Community College
Laredo, TX

Skills

  • Customer service
  • Experience of import and export Pedimentos
  • Freight forwarding proficiency
  • Import and export compliance
  • Cross-functional teamwork
  • Knowledge of Incoterms regulations
  • Reliability
  • Effective multitasking abilities
  • Adaptability and flexibility
  • Document preparation
  • Effective interpersonal communication
  • Transportation Coordination
  • Customs clearance management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Traffic Clerk

BTS GROUP
10.2022 - Current

Customer Service Representative

Concentrix
12.2019 - 09.2022

Some College (No Degree) - General Studies

Laredo Community College

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