Brittany Pantoja
Mesquite,Texas
Summary
Dynamic logistics professional with proven expertise at Lineage Logistics LLC, enhancing operational efficiency and compliance. Skilled in import documentation and traffic coordination, I excel in customer relations and problem-solving. Achieved significant improvements in on-time delivery rates while fostering strong teamwork and communication across departments.
Overview
3
3
years of professional experience
Work History
Traffic Clerk
Lineage Logistics LLC
Sunnyvale, TX
01.2024 - Current
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Ensured compliance with all regulatory requirements pertaining to domestic and international shipments, avoiding costly fines or delays.
- Boosted on-time delivery rates through proactive monitoring of shipment statuses and prompt troubleshooting of issues encountered during transit.
- Maintained accurate inventory records to ensure seamless order fulfillment and customer satisfaction.
- Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
- Assisted in the development of strategic traffic plans, contributing to improved logistics performance.
- Reduced overall transportation costs through careful evaluation and negotiation of carrier contracts.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
- Improved traffic flow by effectively coordinating and routing shipments.
- Supported company growth by efficiently scaling traffic operations to accommodate increased order volumes without sacrificing quality or timeliness of service delivery.
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Maintained a safe working environment by following established safety protocols and promoting best practices among team members.
- Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.
Front Desk Receptionist
Planet Fitness Gym
Dallas, TX
09.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Education
Associates Of Science - Health Sciences
Dallas College
Mesquite, TXHigh School Diploma - Occupational Therapy
Mesquite High School
Mesquite06.2021
Skills
- Import documentation
- Scheduling deliveries
- Export documentation
- Warehouse operations
- Microsoft office
- Documentation review
- Deadline management
- Logistics management
- Carrier selection
- Traffic coordination
- Supply chain
- Scheduling expertise
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Clear communication
- Active listening
- Customer relations
- Analytical thinking
- Interpersonal skills
Additional Information
In High School I volunteered at Dallas Regional Hospital as a part of our Clinical Rotation Program. I’ve volunteered all around the hospital, as well as volunteering at Jerry Junkins Headstart and Willow Bend Nursing Home.
Languages
Spanish
Native or Bilingual
Timeline
Traffic Clerk
Lineage Logistics LLC
01.2024 - Current
Front Desk Receptionist
Planet Fitness Gym
09.2022 - 01.2024
Associates Of Science - Health Sciences
Dallas College
High School Diploma - Occupational Therapy
Mesquite High School