Andrea Gutierrez
Albuquerque,NM
Summary
Detail-oriented Assistant Manager experienced in inventory management and customer relationship management. Enhanced operational efficiency and customer satisfaction through effective communication and team collaboration. Resolved customer inquiries and implemented inventory tracking systems to support staff operations.
Overview
3
3
years of professional experience
Work History
Overnight Stocker
Walmart
Rio Rancho, New Mexico
03.2024 - Current
- Stocked shelves with merchandise according to planograms and store standards.
- Restocked shelves according to plan-o-grams set up by management team.
- Organized backroom inventory for easy access, enhancing efficiency of restocking process.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Maintained cleanliness of the sales floor and storage areas.
- Operated pallet jacks and other equipment for moving inventory safely.
- Monitored product expiration dates to ensure freshness and quality.
- Followed safety protocols to maintain a safe working environment for all staff.
- Built eye-catching displays for special promotions and seasonal items, increasing customer engagement.
- Updated pricing and sales signs to promote merchandise.
- Set up advertising signs on shelves and counters to attract customers and promote sales effectively.
- Assisted customers in locating products and answering inquiries.
- Worked collaboratively with other team members to achieve departmental goals.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Assistant Manager
Allsups Convience Store
Grants, New Mexico
07.2023 - 03.2024
- Assisted in managing daily store operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Trained new employees on company policies and customer service standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Trained new cashiers on register operation and customer service protocols.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with health and safety regulations during store activities.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Implemented promotional displays to enhance product visibility and sales.
- Monitored inventory levels and assisted in restocking merchandise efficiently.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular audits to maintain store presentation and cleanliness standards.
- Developed a system for tracking inventory and ordering supplies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Processed customer transactions quickly and accurately at retail location.
- Maintained cleanliness and organization of checkout areas throughout shifts.
- Managed cash transactions accurately during sales., credit, and digital payments securely during sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Carlsbad Highschool
Carlsbad, NMSkills
- Inventory management
- Equipment operation
- Visual merchandising
- Customer relationship management
- Safety compliance
- Staff training
- Employee supervision
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
- Active listening
- Inventory counts
- Endcap maintenance
- Moving merchandise
- Warehouse safety
- Cardboard compacting
- Unloading merchandise
- Pallet building
- Stocking products
- Label reading
- Pallet jack operation
- Product rotation
- Cashier support
- FIFO stocking
- Workplace cleanliness
- Order picking
- Manual dexterity
- Heavy lifting
- Efficient movement
- Product merchandising
- Hazard prevention
- Stock rotation
- Merchandise display
- Stocking shelves
- Layout understanding
- Deadline adherence
- Cross-training
- Product restocking
- Maintaining safety
- Moving boxes
- Shelf organization
- Barcode scanning
- Product knowledge
- Process payments
- Problem-solving
- Stocking procedures
- Stock management
Timeline
Overnight Stocker
Walmart
03.2024 - Current
Assistant Manager
Allsups Convience Store
07.2023 - 03.2024
Carlsbad Highschool