Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Hin

Katy,TX

Summary

Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 70 pounds and adheres to commercial airline protocols. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Goal-driven and skilled individual offering 20 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Personable individual fluent in 3 languages and offering 20 years of experience in commercial aviation. Accustomed to working in extreme weather conditions to service aircraft. True proponent for safety measures and procedures. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 20 years of experience with nationwide airline services company.

Overview

20
20
years of professional experience

Work History

Ramp Service Agent

United Airlines
Boston, MA
06.2003 - 09.2018
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Connected electrical power unit and hoses to aircraft.
  • Transferred luggage from aircraft to collection areas safely using belt loader equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Operated equipment while observing standard safety procedures.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Customer Service Representative

United Airlines
Boston, MA
09.1998 - 06.2003
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Associate of Applied Science - Telecommunications

Bay State School of Technology
Canton, MA
02.1998

Skills

  • Visual Inspections
  • Aircraft Safety Checks
  • Hand and Power Tool Operation
  • Load Planning Communication
  • Equipment Inspection
  • Pushback and Towing
  • Marshalling Aircraft
  • Electrical Power Connections
  • Arrival Procedures
  • Weight and Balance Determination
  • Baggage Service Collaboration
  • Ground Support Services
  • Hazardous Materials
  • Aircraft Loading and Unloading
  • Pushback Spotting

Languages

Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Ramp Service Agent

United Airlines
06.2003 - 09.2018

Customer Service Representative

United Airlines
09.1998 - 06.2003

Associate of Applied Science - Telecommunications

Bay State School of Technology
Andy Hin