Detailed Retail Store Manager striving to maintain high standards of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Retail Store Manager
Countryside Rentals
Bainbridge, Ohio
05.2009 - 07.2026
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Supervised staff schedules, training, and task assignments across showroom and rental counter.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Resolved customer questions, complaints, and service issues using clear communication.
Handled cash register activity, deposits, and payment processing following store procedures.
Processed rental contracts, returns, and customer reservations with accuracy and care.