Andy Ibrahim
Macomb,MI
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate L1 BHD Picker
Amazon
Shelby, Michigan
05.2022 - Current
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Loaded and unloaded pallets with the use of a forklift.
- Identified and analyzed complex problems to develop effective solutions.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Provided technical advice on product issues, design specifications, and software upgrades.
- Collaborated with other departments to identify root causes of systemic problems.
- Documented processes related to problem resolution and created training materials for new staff members.
- Utilized data analysis tools to identify trends in customer feedback and prioritize areas for improvement.
Field Technian
Star Heating and Cooling
Shelby Township
02.2019 - 05.2019
- Assists with the installation of new Return and supply vents in a new construction home, hung and built ducts in basement of new construction homes.crawl spaces, basements, attic
- Maintains a safe and clean work space environment always wore gloves working with sheet metal
- Keeping shelves in the van clean and cleaning up job site before leaving
- Drove Company Box Truck to the junk yard every week and deliverd supplies too vendors.
Skilled Trade Helper
Build It Construction
Sterling Heights
01.2014 - 01.2019
- Operated high powered equipment such as jack hammer and concrete mixer. installed and uninstalled dry wall, plumbing, carpentry, and sheet metal.
- Operated miter saw and table saw.
- Maintained and repaired tools and equipment
Education
Associate of Applied Science - Psychology
Macomb Community College
Macomb, MI10-2026
High School Diploma -
Macomb Community College
Warren, MI09-2024
Climate Control Technology Certificate -
Northwestern Technological Institute
Diploma -
Dakota High School
Skills
- TDR Trained
- 2 years of Microsoft Office products and applications experience
- Problem-solving aptitude
- Reliability
- Motivated Team Player
Organizational skills
- Communication skills
- Computer proficiency
- Tech savvy
- Knowledge of tools
- Multitasking
- Verbal Communication
- PPE use
- Data Management
- Interpersonal Communication
- Problem-Solving
- Time Management
- MS Office
- Networking
- Order Picking
- Cycle counting
- Shipping procedures
- Deadline Adherence
- Loading and unloading
- Online learning platforms
- Peer Mentoring
- Differentiated Instruction
- Student Engagement
- Classroom Management
- Study Techniques
- Customer Engagement
- Brand Awareness
- Shelf Stocking
- Machine Safety
- Outbound Picking Trained
- Inbound-Stow Trained
- Safety Equipment
- Lift safety
- Forklift safety
- Employee Safety
- ICQA Trained
- Safety best practices
- Labor Management
- Outbound Ship dock trained
Certification
- EPA 609 Auto Air Certification
- Trac-Pipe Certification
- R410A Certification
- EPA 608 Clean Air Act Certification
Languages
Arabic
Professional
Spanish
Professional
Timeline
Fulfillment Center Associate L1 BHD Picker
Amazon
05.2022 - Current
Field Technian
Star Heating and Cooling
02.2019 - 05.2019
Skilled Trade Helper
Build It Construction
01.2014 - 01.2019
Associate of Applied Science - Psychology
Macomb Community College
High School Diploma -
Macomb Community College
Climate Control Technology Certificate -
Northwestern Technological Institute
Diploma -
Dakota High School
- EPA 609 Auto Air Certification
- Trac-Pipe Certification
- R410A Certification
- EPA 608 Clean Air Act Certification