Andy Johnson
Blackstone,MA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hardworking Service Technician skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused.
Overview
25
25
years of professional experience
Work History
Service Manager/Sales Consultant
TF Complete Heating And Cooling
Franklin , MA
09.2014 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Created detailed sales presentations to communicate product features and market data.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Service Technician Supervisor
CPS Corporation
Marlboro, MA
09.2011 - 08.2014
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Inspected equipment to diagnose operational issues.
Service Technician
Tom Fricker Heating And AC
Franklin, MA
09.2001 - 08.2011
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Aviation Ordnance Technician
United States Marine Corps
Camp Pendleton, CA
09.1997 - 09.2001
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
Education
High School Diploma -
Tri County Vocational Regional High School
Franklin, MA06.1996
Skills
- Materials and Labor Costing
- Quoting and Estimating
- Employee Relations
- New Employee Hiring
- Attention to Detail
- Operating Test Equipment
- Issue and Problem Resolution
- Installation and Repair
- Preventive Maintenance
- Verbal and Written Communication
- Diagnosis and Troubleshooting
Timeline
Service Manager/Sales Consultant
TF Complete Heating And Cooling
09.2014 - Current
Service Technician Supervisor
CPS Corporation
09.2011 - 08.2014
Service Technician
Tom Fricker Heating And AC
09.2001 - 08.2011
Aviation Ordnance Technician
United States Marine Corps
09.1997 - 09.2001
High School Diploma -
Tri County Vocational Regional High School
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