Andy Lembach
Avon Lake
Summary
Encouraging manager, leader, and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedication to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
OPERATIONS MANAGER
Sanctus Capital LLC and Sanctus Builders LLC
08.2022 - 10.2023
- Responsible for business development, human resources, recruiting, and property management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
CHIEF GROWTH OFFICER
Virteom LLC
07.2020 - 08.2022
- Responsible for business development, human resources, and operational excellence
- Professionalized the business development and human resource functions of the company while adding new accounts and managing existing key client accounts to increase profits.
- Increased company revenue by identifying and capitalizing on new growth opportunities through market expansion and product diversification.
- Developed and executed long-term strategic plans for sustained business growth, resulting in increased market share and profitability.
- Established strong partnerships with key industry players, enhancing the company''s reputation and enabling successful collaborations.
- Launched new products into the market successfully, driving increased sales and brand recognition.
- Negotiated lucrative contracts with vendors to secure favorable terms while ensuring uninterrupted supply chain operations.
- Promoted a culture of continuous improvement by encouraging employees to seek out opportunities for personal and professional development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
BUSINESS CONSULTANT
EmPower HR
05.2019 - 03.2020
- EmPower HR provides outsourced human resource services to small and medium-sized businesses as a professional employer organization (PEO)
- Provided clarity and best practices for managing Ohio workers' compensation claims as EmPower HR needed an expert in Ohio's monopolistic workers' compensation system.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Negotiated favorable contract terms with vendors, saving costs without compromising quality or service levels.
- Crafted persuasive proposals that secured high-value projects from both new and existing clients.
HUMAN RESOURCES AND WORKERS' COMPENSATION CONSULTANT
Spooner Risk Control Family of Companies
03.2004 - 05.2019
- I held numerous positions during my tenure at the Spooner Risk Control Family of Companies
- After mastering claims management and client services, I gained a lot of experience in business development
- I worked my way up to Chief Marketing Officer
- At the end of my time at Spooner, I became the Chief Operating Officer of Surety HR after spearheading the creation of Surety HR.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
Education
B.A. in Sociology (Criminal Justice) -
John Carroll University
University Heights, Ohio01.2004
Skills
- Business Development
- Business Administration
- Human Resources
- Networking
- High-Profile Presentations & Negotiations
- Client Relationships
- Process Improvement
- Health and Safety Compliance
- Customer Service
- Incidents Management
- Business Planning
- Contract Management
- Customer Retention
Accreditations
- Professional in Human Resources (PHR), Human Resource Certification Institute, 01/01/11, 12/31/15
- Certified Professional with the Society for Human Resource Management (SHRM-CP), 01/01/15, Present
- Ohio Health and Life Insurance License, 01/01/14, Present
- Michigan Health and Life Insurance License, 01/01/20, Present
- Indiana Health and Life Insurance License, 01/01/20, Present
References
- Cindy Artino, 330-365-0736, cindy.artino57@gmail.com
- Rob Yoho, (216) 302-4769
- Rob Simon, (440) 590-5298
Timeline
OPERATIONS MANAGER
Sanctus Capital LLC and Sanctus Builders LLC
08.2022 - 10.2023
CHIEF GROWTH OFFICER
Virteom LLC
07.2020 - 08.2022
BUSINESS CONSULTANT
EmPower HR
05.2019 - 03.2020
HUMAN RESOURCES AND WORKERS' COMPENSATION CONSULTANT
Spooner Risk Control Family of Companies
03.2004 - 05.2019
B.A. in Sociology (Criminal Justice) -
John Carroll University
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