Andy Lora
Jersey City,NJ
Summary
Dynamic Desk Receptionist with a proven track record at Baystate Health, excelling in customer service and strong organization. Enhanced patient satisfaction through efficient appointment scheduling and effective document management. Recognized for implementing streamlined check-in procedures, significantly reducing wait times while fostering positive relationships with clients and staff.
Overview
1
1
Certificate
Work History
Desk Receptionist
Baystate Health
2024 - 2025
- Welcomed patients and visitors, providing exceptional customer service in a fast-paced environment.
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating with medical staff to optimize patient flow.
- Maintained accurate patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted in processing insurance information, verifying coverage for services rendered.
- Responded promptly to inquiries, resolving concerns to enhance overall patient satisfaction.
- Collaborated with team members to streamline front desk operations and improve workflow efficiency.
- Implemented new check-in procedures, contributing to reduced wait times for patients and visitors.
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
- Collaborated closely with colleagues to coordinate event logistics, ensuring successful outcomes for all parties involved.
- Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.
- Maintained up-to-date knowledge of industry trends to offer relevant recommendations when applicable during client interactions.
- Empowered staff with accurate message-taking and prompt delivery of vital communications.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
- Streamlined office administration tasks for increased productivity and smooth daily operations.
- Expedited problem resolution by diligently addressing client inquiries or concerns upon initial contact.
- Proactively addressed potential conflicts in appointment bookings or meeting room reservations, ensuring all parties had access to required resources without issue.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Implemented marketing and promotional initiatives to increase occupancy.
- Monitored staff performance and provided feedback and guidance.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Putnam
Springfield, MA09.2025
Skills
Strong organization
Customer service expertise
File organization
Scheduling appointments
Document management
Certification
Hight school
Languages
English
Full Professional
Timeline
Desk Receptionist
Baystate Health
2024 - 2025
High School Diploma -
Putnam