Kaylie Oldson
Pleasant City ,Ohio
Summary
Professional with background in customer service and administrative support, prepared to excel in front-facing role. Proven track record of efficiently managing visitor interactions and streamlining office operations. Known for strong teamwork and adaptability, ensuring seamless coordination and high-quality results.
Overview
10
10
years of professional experience
Work History
Desk Receptionist
Cambridge Area YMCA
2023.05 - 2025.08
- Greeted and assisted members, providing exceptional customer service to enhance overall experience.
- Managed incoming calls and inquiries, directing them to appropriate staff or departments efficiently.
- Coordinated scheduling for programs and events, ensuring optimal use of facilities and resources.
- Maintained accurate records of member registrations and payments using YMCA management software.
Assistant Manager
Olympia Sports
2019.01 - 2020.02
- Assisted in daily operations, ensuring smooth workflow and high-quality customer service.
- Trained new employees on company policies, product knowledge, and customer interaction techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
House Cleaner
Top Notch Cleaning
2018.04 - 2019.12
- Performed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Utilized industry-standard cleaning products and equipment to enhance efficiency and effectiveness of tasks.
- Developed customized cleaning plans tailored to client preferences and specific needs, improving customer satisfaction.
- Trained new team members on best practices for cleaning techniques and safety protocols to maintain quality standards.
Sales Clerk
Second Chances
2015.07 - 2017.09
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.
- Monitored store cleanliness and organization, promoting a safe shopping environment for customers.
Education
No Degree - Environmental Science
University of Phoenix
Tempe, AZHigh School Diploma -
Cambridge High School
Cambridge, OH2017
Skills
- Strong organization
- Customer service expertise
- File organization
- Organization skills
- Telephone skills
- Time management
- Front desk operations
- Customer/Client relations
- Greeting and seating clients
- Technical support
Timeline
Desk Receptionist
Cambridge Area YMCA
2023.05 - 2025.08
Assistant Manager
Olympia Sports
2019.01 - 2020.02
House Cleaner
Top Notch Cleaning
2018.04 - 2019.12
Sales Clerk
Second Chances
2015.07 - 2017.09
No Degree - Environmental Science
University of Phoenix
High School Diploma -
Cambridge High School