Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andy Ly

Garland,TX

Summary

Driven Marketing Analyst with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Host & KItchen Asst

Fisherman's Kitchen
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Provided backup support to other staff members during busy periods or staff shortages.

FOH & Marketing Manager

Smallcakes Cupcakery & Creamery
11.2023 - 12.2024
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Analyzed campaign performance data to adjust tactics and maximize ROI.
  • Built relationships with customers to encourage repeat business.

Host & Waiter

Pho Station
06.2022 - 09.2022
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

Projected To Graduate With AAS - Marketing

Sachse High School
Sachse, Tx
12-2025

Skills

  • Team collaboration

  • Multitasking proficiency

  • Effective time management

  • Adaptable to change

  • Guest relations

  • Staff coordination

  • Up-selling techniques

Interests

  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy helping others and giving back to the community
  • High-Intensity Interval Training
  • Strategy Games
  • Gym Workouts
  • Fashion and Style

Timeline

Host & KItchen Asst

Fisherman's Kitchen
03.2025 - Current

FOH & Marketing Manager

Smallcakes Cupcakery & Creamery
11.2023 - 12.2024

Host & Waiter

Pho Station
06.2022 - 09.2022

Projected To Graduate With AAS - Marketing

Sachse High School

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Andy Ly