ANDY MEDINA
Elizabeth,NJ
Summary
Customer-focused and bilingual English/Spanish candidate with experience in phone-based loan sales, scripted customer conversations, fast-paced packaging operations, and shipping support. Strong communicator with cash handling awareness, attention to detail, computer skills, and the ability to stay professional under pressure.
Overview
4
4
years of professional experience
Work History
Packaging, Shipping & Computer Support Associate
Cirque Colors
New York, NY
04.2024 - 08.2025
- Packaged customer orders accurately in a fast-moving production environment while maintaining quality, speed, and attention to detail.
- Used computer shipping tools to print labels, manage shipping information, and help keep orders organized for timely delivery.
- Assisted coworkers when they needed help with computer tasks, printing, shipping steps, and basic troubleshooting.
- Worked closely with team members to coordinate tasks, meet production goals, and keep workflow moving smoothly under time pressure.
- Built strong habits in accuracy, organization, and customer-focused order handling, which transfer well to banking service roles.
Loan Sales Representative
Loan Sales / Financial Services Company
New York, NY
01.2023 - 03.2024
- Contacted potential customers by phone and followed a professional script to explain loan options, answer basic questions, and guide next steps.
- Practiced clear communication, active listening, and respectful customer service while speaking with people from different backgrounds.
- Recorded customer information carefully and maintained organized follow-up notes to support the sales process.
- Handled objections professionally, stayed patient during difficult conversations, and focused on building trust with customers.
- Gained experience in a financial-service setting, including confidentiality, accuracy, and the importance of professional tone.
Waiter / Customer Service
Nachos Restaurant
New Jersey
01.2022 - 12.2022
- Provided friendly front-of-house service, took orders, answered customer questions, and helped guests feel welcome.
- Worked in a busy restaurant environment that required multitasking, patience, teamwork, and strong communication.
- Supported daily service by staying organized, responding quickly to customer needs, and maintaining a positive attitude.
Education
Computer Science Student -
Kean University
Union, NJ01.2028
Skills
- Customer Service & Client Support
- Sales Support & Lead Follow-Up
- Teamwork in Fast-Paced Environments
- Time Management & Reliability
- Bilingual: English & Spanish
- Data Entry & Computer Shipping Systems
- Problem Solving & Professional Communication
- Phone Communication & Call Scripts
- Printing Labels & Shipping Documents
- Positive Attitude & Adaptability
Timeline
Packaging, Shipping & Computer Support Associate
Cirque Colors
04.2024 - 08.2025
Loan Sales Representative
Loan Sales / Financial Services Company
01.2023 - 03.2024
Waiter / Customer Service
Nachos Restaurant
01.2022 - 12.2022
Computer Science Student -
Kean University