Darrion Smith
Fiverr.com
Milford Mill
2
Languages
1
Certification
6
years of professional experience
IT Support & Troubleshooting professional with 6+ years delivering technical support, systems administration, and web development solutions across Windows and Linux environments. Skilled in Active Directory, VPN and firewall configuration, remote support tools, vulnerability scanning, and scripting (Python, Bash) to automate tasks and streamline incident resolution. Adept at troubleshooting hardware, networking, and account access issues while providing clear documentation, user training, and timely support; seeking to apply technical expertise to improve system reliability and security.
Work History
Computer Operator I | Network Operations
5 Months- Monitor 24/7 network, server, and gaming-system operations supporting Maryland casino environments and Video Lottery Terminals (VLTs), identifying outages, connectivity issues, system faults, and degraded performance.
- Monitor VLT connectivity and operational status through IGT INTELLIGEN, investigating game-down events, communication failures, testing requirements, and other system alerts.
- Utilize Zabbix for real-time infrastructure and network monitoring, reviewing alerts and identifying unstable or unavailable systems requiring investigation or escalation.
- Perform daily server health and availability checks to verify critical production systems and services remain operational.
- Create, document, update, and escalate incident/service tickets for network instability, VLT outages, server issues, game testing, and other operational events while maintaining detailed troubleshooting records.
- Use PuTTY/SSH to remotely access systems for operational checks, troubleshooting, verification, and system administration tasks.
- Monitor CRAC (Computer Room Air Conditioning) units and data-center environmental conditions to help ensure infrastructure remains within required operating parameters.
- Use IBM Tivoli monitoring tools to monitor infrastructure, system health, events, and operational alerts.
- Perform backup operations and monitoring using Veritas NetBackup, including management and verification of backup tapes and scheduled backup processes.
- Use FileZilla/SFTP/FTP for secure file transfers and management of operational files between systems.
- Build, prepare, retrieve, and manage BIN/game files used in Maryland gaming environments while following established operational procedures.
- Support VLT/game testing and deployment activities, monitoring terminal status and coordinating issues requiring additional technical investigation.
- Monitor centralized gaming infrastructure supporting communication between casino VLTs, site systems, and backend systems.
- Perform initial incident triage, analyze alerts and system behavior, document findings, and escalate higher-level network, server, application, or gaming-system issues to appropriate technical teams.
- Work within a high-availability, regulated production environment requiring operational integrity, accurate documentation, controlled system access, and adherence to established procedures.
- Maintain a Maryland gaming license required for access to regulated gaming systems and environments; completed required fingerprinting/background investigation as part of the licensing process.
Freelance Web Developer / IT Technician
6 Years 4 Months- Build and maintain websites and web applications for small businesses and personal brands using HTML, CSS, JavaScript, and Python.
- Troubleshoot and repair client devices, resolve networking issues, and provide software support for local clients.
- Deploy and configure secure hosting environments; manage domains, DNS, and SSL certificates.
- Write and maintain scripts to automate repetitive IT tasks using Python and Bash.
- Provide client training, documentation, and ongoing technical support post-deployment.
- Complete jobs sourced through referrals, online platforms, and direct client outreach.
IT Specialist Intern
3 Years 10 Months- Provided first-line IT support for DOT staff, troubleshooting hardware, software, and network issues.
- Configured and deployed workstations, peripherals, and mobile devices for multiple departments.
- Assisted with Active Directory access requests, system account setups, and technical documentation.
- Worked with BCIT teams to maintain internal systems, improve workflow efficiency, and resolve 100+ tech-related issues.
Customer Support Specialist
4 Months- Handled high-volume inbound calls assisting students with account access and enrollment inquiries.
- Troubleshot login issues and performed password resets while maintaining data security standards.
- Documented interactions in CRM system and escalated complex issues when necessary.
- Maintained strong customer service standards while meeting daily performance metrics.
Event Specialist Intern
3 Years 10 Months- Coordinated logistical support for major city events, including parades, marathons, community block events, and street closures.
- Provided on-site technical and operational support to ensure safety, traffic flow, and successful event execution.
- Collaborated with cross-department teams (Police, Fire, OEM) to implement event plans and resolve real-time issues.
- Collected information to maintain files in compliance with legal requirements.
- Compiled data and prepared spreadsheets to execute assigned deliverables.
- Supported analyst needs with document scanning, data compilation and verification.
Data Analyst Intern
3 Years 10 Months- Utilized statistical techniques such as regression analysis and hypothesis testing to answer key business questions.
- Updated forms, policies and databases to maintain current records.
- Worked closely with sales, project management and service teams to identify data gaps and find proactive solutions.
- Conducted thorough data validation checks to ensure accuracy and completeness of datasets.
Education
Bachelor - Computer Science in Cyber Operations
- Developed core competencies in network defense, ethical hacking, digital forensics, and information security.
- Coursework includes: Network Fundamentals, Windows & Linux Security, Intrusion Detection Systems, Firewalls & VPNs, and Cyber Law.
- Conducted hands-on labs involving vulnerability assessment, penetration testing, malware analysis, and incident response simulations.
- Built and configured secure network environments using Cisco Packet Tracer, Kali Linux, and virtual machines.
- Practiced implementing encryption, access controls, and security protocols across operating systems and cloud environments.
- Gained exposure to compliance standards like NIST, HIPAA, and PCI-DSS.
- Collaborated on team projects focused on real-world cyber threat analysis and mitigation strategies.
Skills
IT Support & Troubleshooting
Python Scripting
Digital Forensics & Malware Analysis
Virtual Machines
Vulnerability Scanning
Cloud Security Basics
Remote Desktop & Remote Support Tools
Customer Service & Client Support
Cross-Department Communication
Adaptability in Fast-Paced Environments
Windows & Linux Systems
Penetration Testing
Active Directory & User Management
VPN & Firewall Configuration
Microsoft Office & G Suite
Incident Response & System Hardening
Technical Documentation
Event Coordination & Planning
Time Management
Problem Solving & Critical Thinking
Certification
CompTIA A+
Security +
az-900
Network+
Languages
English (Expert)
Spanish (Skillful)
Timeline
Computer Operator I | Network Operations
IGT
03.2026 - CurrentRead More
Customer Support Specialist
CMD Solutions
11.2025 - 03.2026Read More
IT Specialist Intern
Department of Transportation for Baltimore City
01.2022 - 11.2025Read More
Event Specialist Intern
Department of Transportation for Baltimore City
01.2022 - 11.2025Read More
Data Analyst Intern
Department of Transportation for Baltimore City
01.2022 - 11.2025Read More
Freelance Web Developer / IT Technician
Fiverr.com
04.2020 - CurrentRead More
Millford Mill Academy
Read More
UMGC (University of Maryland Global Campus)
Bachelor from Computer Science in Cyber Operations
Read More