Summary
Work History
Education
Skills
Timeline
Generic

JAMES DANIELS

Houston,TX

Summary

Dedicated and results-driven Sr. Network Operations Specialist with over 8 years of experience in diagnosing and resolving network outages, latency issues, and performance-related problems. Proven expertise in supporting network infrastructure and enhancing operational efficiency.

Capable [Desired Position] with solid background in network support. Successfully resolved complex technical issues and ensured network reliability. Demonstrated proficiency in troubleshooting and network security.

Experienced with network troubleshooting, ensuring seamless connectivity. Utilizes advanced problem-solving techniques to maintain network stability. Knowledge of network protocols and security measures enhances operational efficiency.

Work History

Sr. Network Operations, Computer Network Support Specialist

LOGIX GP LLC ET AL
  • Diagnosed and resolved network outages, ensuring minimal downtime and optimal performance.
  • Monitored network performance, identifying latency issues and implementing corrective actions.
  • Collaborated with cross-functional teams to enhance network infrastructure and reliability.
  • Conducted root cause analysis on recurring issues to develop preventive measures.
  • Assisted in the design and implementation of network solutions to support business growth.
  • Documented network configurations and changes, maintaining up-to-date records for troubleshooting.
  • Trained junior staff on network troubleshooting techniques and best practices.
  • Managed approximately 45 incoming/outgoing calls, emails and faxes per day working with customers, vendors and inter departmental.
  • Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
  • Enhanced network performance by diagnosing and resolving complex technical issues.

TECHNICAL SUPPORT ANALYST, Network and Computer Systems Administrators

Logix Communications
  • Served as the primary point of contact for open cases and trouble tickets with partner carriers and vendors.
  • Responsible for network surveillance, maintenance, and provisioning.
  • Collaborated with cross-functional teams to troubleshoot and resolve network issues efficiently.
  • Monitored network performance and implemented improvements to enhance reliability.
  • Documented processes and procedures for knowledge sharing and future reference.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email, and chat.

NETWORK OPERATIONS ANALYST, Computer Network Support Specialists

SBC
  • Managed high-level network operations and provided support for network issues.
  • Analyzed network performance metrics to identify trends and areas for optimization.
  • Assisted in the deployment and configuration of new network equipment.
  • Developed and maintained technical documentation for network configurations and procedures.
  • Trained junior staff on network operations best practices and troubleshooting techniques.
  • Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
  • Successfully managed critical infrastructure upgrades while minimizing impact on business operations and user experience.
  • Optimized network operations by analyzing data trends and recommending improvements.
  • Ensured seamless connectivity by maintaining accurate documentation of network configurations and changes.
  • Coordinated with vendors to resolve complex technical issues and ensure optimal performance of third-party systems integrated into the company''s network infrastructure.
  • Enhanced network performance by proactively monitoring and troubleshooting system issues.
  • Improved overall stability of the network through regular maintenance, software updates, and hardware replacements.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.

NETWORK SUPPORT TECHNICIAN, Computer Network Support Specialists

Aegis Communications
  • Performed router and switch configuration, network setups, and hardware/software installations.
  • Conducted routine maintenance and updates to ensure system security and integrity.
  • Responded to and resolved technical support requests in a timely manner.
  • Assisted in the planning and execution of network expansion projects.
  • Provided end-user support and training on network-related issues and tools.
  • Supported users both local and by phone with problem resolution and education.
  • Maintained network connectivity of workstations, servers and network devices.
  • Logged, resolved and escalated on-site and off-site issues.
  • Supported end-users by providing prompt technical assistance, enhancing overall satisfaction levels.
  • Implemented network upgrades, resulting in increased efficiency and reduced downtime.
  • Streamlined troubleshooting processes through the creation of detailed documentation on common issues and resolutions.
  • Delivered consistently high-quality service to clients by prioritizing tasks effectively and maintaining a strong commitment to meeting deadlines.
  • Enhanced network performance by troubleshooting and resolving hardware and software issues.

Education

Bachelor's Degree - Interdisciplinary Studies

University of Texas at Dallas

Associate's Degree - Small Computer Information Systems

El Centro College

Vocational School Certificate - Network Systems & Unified Communications

Houston Community College

Skills

  • Network troubleshooting and diagnostics
  • Performance monitoring tools (eg, Wireshark, SolarWinds)
  • Routing and switching protocols (eg, TCP/IP, BGP, OSPF)
  • Network security practices
  • Configuration of firewalls and VPNs
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration abilities
  • LAN and WAN management
  • Network troubleshooting
  • Remote support
  • Network configuration
  • Software installation
  • IP addressing

Timeline

Associate's Degree - Small Computer Information Systems

El Centro College

Sr. Network Operations, Computer Network Support Specialist

LOGIX GP LLC ET AL

TECHNICAL SUPPORT ANALYST, Network and Computer Systems Administrators

Logix Communications

NETWORK OPERATIONS ANALYST, Computer Network Support Specialists

SBC

NETWORK SUPPORT TECHNICIAN, Computer Network Support Specialists

Aegis Communications

Bachelor's Degree - Interdisciplinary Studies

University of Texas at Dallas

Vocational School Certificate - Network Systems & Unified Communications

Houston Community College

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