Nickolas Kutnar
Willoughby Hills,OH
Summary
Knowledgeable Network Technician bringing over 2 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
11
11
years of professional experience
Work History
Computer/ Network Support Specialist
MUM Industries
Mentor, Ohio
02.2023 - Current
- Provided technical support for network-related issues across company departments.
- Monitored network performance using industry-standard diagnostic tools and software.
- Provided technical support for software and hardware issues across departments.
- Assisted in maintaining the company's IT infrastructure and security protocols.
- Configured and installed computer systems and network equipment for users.
- Trained staff on new technologies and software applications effectively.
- Managed inventory of IT assets, ensuring proper allocation and usage across departments.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted in the implementation of new technologies and systems to improve efficiency.
IT Help Desk Specialist
Cast Nylons Limited
Willoughby, OH
07.2022 - 02.2023
- Supported customers with password resets and account customization.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Assisted customers with instructional support and product troubleshooting.
- Collaborated with customer service and sales colleagues to resolve issues.
- Fielded help desk customer questions and fulfilled requests.
- Upgraded laptops/desktops, improving speed and performance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
Tire and Battery Center Technician
Sam's Club
Mentor, Ohio
02.2017 - 07.2021
- Performed tire rotations, mounts and balancing on all types of vehicles.
- Diagnosed and repaired tire and rim issues.
- Inspected and organized tire inventories while performing routine stock assessments.
- Maintained record accuracy by using work order reporting system.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Recognized by management for providing exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Telecom Infrastructure
Cleveland State University
Cleveland, OH
05.2016 - 01.2017
- Evaluated and tested systems and equipment for compliance with company standards and quality controls.
- Created network diagrams for new and existing networks.
- Installed IP, network equipment and facilities.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
- Verified work order information and receipt of all necessary equipment.
Network Technician
Cleveland State University
Cleveland, OH
05.2015 - 05.2016
- Researched and administered system patch updates to maintain security and performance thresholds.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Inspected temperature sensors visually to maintain health of servers and network devices.
- Established and maintained network systems using networking principles.
Education
Bachelor of Science - Computer Technology
Kent State University
Kent, OH12.2019
Associate of Arts -
Lakeland Community College
Willoughby, OH12.2017
Some College (No Degree) -
Cleveland State University
Cleveland, OHHigh School Diploma -
Lake Catholic High School
Mentor, OH05.2014
Skills
- Network configuration
- Helpdesk administration
- User training
- MS Office
- Team management
- Friendly, positive attitude
- Organizational skills
- Troubleshooting
- Computer maintenance
- LAN/WAN
- Hardware upgrades
- Windows XP/Vista
- Call center experience
- Service desk support
- Technical troubleshooting
- Organization
- Customer service
- Technical support
- Customer education
- Hardware configuration
- Software upgrades
- Application installations
- Equipment repair
- Customer support needs assessment
Timeline
Computer/ Network Support Specialist
MUM Industries
02.2023 - Current
IT Help Desk Specialist
Cast Nylons Limited
07.2022 - 02.2023
Tire and Battery Center Technician
Sam's Club
02.2017 - 07.2021
Telecom Infrastructure
Cleveland State University
05.2016 - 01.2017
Network Technician
Cleveland State University
05.2015 - 05.2016
Bachelor of Science - Computer Technology
Kent State University
Associate of Arts -
Lakeland Community College
Some College (No Degree) -
Cleveland State University
High School Diploma -
Lake Catholic High School