Greg Munson
Jonesboro,Georgia
Summary
Detail-oriented professional with experience in data communications, data recovery, and disaster recovery. Frequently praised as diligent by peers, I can be relied upon to help your team achieve its goals. Efficient and experienced professional with proven knowledge of document imaging, desktop technology, and emerging technologies. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
24
24
years of professional experience
Work History
SR. SPECIALIST-NETWORK SUPPORT
AT&T Services
Atlanta, GA
01.2010 - 07.2023
- Network and equipment support for 911 dispatch locations
- Additional support for 911 naval locations
- Responsible for handling emergency outages for 911 dispatch locations
- Maintained contact with field technicians to resolve trouble whether in the field or on-site
- Performed vendor support with independent carriers for interconnected network trouble
- Responsible in updating escalations with leadership through to trouble resolution
NETWORK MANAGER SUPERVISOR
AT&T Global Service Assurance Center
Tucker, GA
01.2008 - 01.2010
- Accountable for direct reports for their day-to-day operations
- Responsible for timely communication to my customers assigned for reported trouble
- In charge of gathering information from reports and conveying to associates om s daily basis
- performed weekly reports on my team and reviewed with upper management
- performed monthly evaluations with each team member to coach on possible improvement
SERVICE ASSURANCE MANAGER
Bellsouth Long Distance
Atlanta, GA
01.2002 - 01.2008
- Support for residential and business customers on switched and dedicated access
- Trouble-shooting on Bellsouth toll free customers on switched and dedicated service
- Responsible for reporting wholesale circuits to appropriate vendor for resolution
- performed with ticketing system to open troubles for customers and worked trouble until completion
HELPDESK TECHNICAL SUPPORT
BellSouth Long Distance
Atlanta, GA
01.2000 - 01.2002
- First and second level support for software and hardware support for corporate users in a Windows NT and Windows XP environment
- Worked on problems with Office 2000, Outlook 2000, and Internet Explorer
- Responsible for creating images of supported software on dell desktop and laptop machines
- Also responsible for first level support trouble-shooting hardware issues for Dell desktop and laptops with Dell support
- Light network experience in configuring static IP addresses.
Education
Associates degree - Music Business
Art Institute of Atlanta
01.1994
none - Computer Information Services
DeVry
01.1992
Skills
- Technical Support
- Circuit Management
- Root Cause Analysis
- SNMP Monitoring
- Network Troubleshooting
- Network Operations
- Avaya Proficiency
- Effective Communication
- Proactive And Team Player
- Excellent Presentation Skills
- Strong Troubleshooting Skills
- Remote Work Support
- Hardware And Software Configuration
- Innovation Management
- Customer Relations
- Maintenance and Repair
- Emergency Response
- Quality Assurance
- Management Collaboration
- Team Building
- Continuous Improvement
- Decision-Making
- Experience in Leadership
- Problem-Solving Aptitude
- Professionalism
- Organizational Skills
- Time Management
- Multitasking
- Improvement Plan Knowledge
- Excellent Communication
Zip
30238
State
Georgia
City
Jonesboro
Personal Information
Title: Sr. Specialist-Network Support
Timeline
SR. SPECIALIST-NETWORK SUPPORT
AT&T Services
01.2010 - 07.2023
NETWORK MANAGER SUPERVISOR
AT&T Global Service Assurance Center
01.2008 - 01.2010
SERVICE ASSURANCE MANAGER
Bellsouth Long Distance
01.2002 - 01.2008
HELPDESK TECHNICAL SUPPORT
BellSouth Long Distance
01.2000 - 01.2002
Associates degree - Music Business
Art Institute of Atlanta
none - Computer Information Services
DeVry
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