ANDY M. NSIMUNDELE
Belmont
Summary
Dynamic professional with extensive expertise in regulatory compliance and customer service. Demonstrated success in strategic planning and analytical skills, streamlining claims processing, and improving decision-making. Skilled in team leadership and relationship building, propelling organizational success through impactful communication and financial forecasting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Disability Benefits Specialist - Remote
Unum Life Insurance Company of America
South Portland
10.2020 - Current
- Manage a complex claims caseload by adhering to contract definitions and statutory requirements.
- Collaborate with both external and internal resources, such as physicians, attorneys, and clinical/vocational consultants, as needed, to gather data, such as medical and occupational information, to ensure reasonable and thorough decisions.
- Apply analytical skills to optimize strategies for fair claim decisions.
- Respond promptly to inquiries, ensuring superior customer service in claims processing.
Senior Benefits Center Coordinator
Unum Life Insurance Company of America
06.2018 - 10.2020
- Administered caseload of long-term disability insurance claims while applying analytical skills, technical proficiency, and communication strategies to ensure appropriate conclusions in line with applicable policies and procedures, and adhering to state and federal regulations.
Investor Consulting Compliance Analyst
Spectrum Enterprises Inc.
Maine
07.2017 - 05.2018
- Conducted program compliance reviews for initial and annual certifications under LIHTC regulations.
- Audited tenant files, offering recommendations for best management practices to site managers.
- Reviewed initial rent-up processes for new developments to ensure adherence.
- Participated in ongoing compliance training to maintain knowledge of industry standards.
Group Finance & Strategy Director
Acropolis Investments (Pty) Ltd
Johannesburg
02.2015 - 11.2016
- Directed finance department to align with organizational objectives and enhance performance.
- Mentored finance staff to foster professional development and team cohesion.
- Developed long-term financial strategies that supported senior management's vision.
- Set financial goals in accordance with organizational priorities and strategic direction.
- Analyzed economic trends and demand levels to optimize sales volume requirements.
- Investigated causes of operating losses and recommended corrective actions to senior management.
- Prepared and managed budget forecasts for effective financial planning.
- Oversaw implementation of financial strategies, ensuring accurate reporting to stakeholders.
Executive Manager: Business Development
African Medical Systems (AfrimedicsTM)
Johannesburg
05.2009 - 01.2015
- Established annual performance targets, sales forecasts, and expenditures for each business area.
- Cultivated senior client relationships and pursued direct sales opportunities.
- Researched and analyzed local and regional economic trends to inform strategies.
- Devised and executed market penetration strategies based on thorough analysis.
French Affiliates Relations Manager
Bluestar Digital (Pty) Limited "Roxy Affiliates"
Johannesburg
11.2007 - 04.2009
- Established and nurtured relationships with key affiliates to exceed revenue objectives.
- Conducted research and analysis of affiliate industry trends to inform strategies.
- Negotiated payout structures, including Revenue Share and CPA agreements.
Education
Master of Arts - Economics
Andhra University
India06-2026
MBA -
University of The People
Pasadena, CA01.2022
Bachelor of Commerce - Economics & Management
University of Kinshasa
Congo, Democratic Republic of07.2000
High School Diploma -
Complexe Scolaire Gikweta
Congo, Democratic Republic of07.1995
Skills
- Economic modeling and analysis
- Project management
- Financial forecasting
- Organizational skills and customer service
- Claims processing and decision-making
- Regulatory compliance
- Strategic planning
- Statistical analysis and quantitative methods
- Leadership and team building
- Multitasking
Certification
• Licensed Life & Health Insurance Producer, 08/01/2023, NC, SC, TX, ME
• Certificate in Social Media Marketing, 06/01/2023, Alison Institute
• Diploma in Cryptocurrency, 06/01/2023, Alison Institute
• Certificate in Community Interpreting, 01/01/2020, House of Languages Inc., Portland, ME
• Mentor Certification, 09/01/2019, Unum Life Insurance Company
• Certified BRING IT TOGETHER (B.I.T.), 08/01/2017, Spectrum Seminars
• Certified Credit Compliance Professional (C3P) for LIHTC, 11/01/2017, Spectrum Seminars
• Certificate in Social Media Marketing, 06/01/2023, Alison Institute
• Diploma in Cryptocurrency, 06/01/2023, Alison Institute
• Certificate in Community Interpreting, 01/01/2020, House of Languages Inc., Portland, ME
• Mentor Certification, 09/01/2019, Unum Life Insurance Company
• Certified BRING IT TOGETHER (B.I.T.), 08/01/2017, Spectrum Seminars
• Certified Credit Compliance Professional (C3P) for LIHTC, 11/01/2017, Spectrum Seminars
References
- Ed Clark, Director of Massachusetts, Spectrum Enterprises LIHTC, (207)415-3531, emmased@gmail.com
- Martha Stein, Program Coordinator, Hope Acts Executive Director, (207)274-6005 / (207)217-4456, martha@hopeacts.org
- Dolgormaa Hersom, President & CEO, House of Languages, Inc., (207)423-9962, dhersom@houseoflanguages.com
- Malvina A. Gregory, Interpreter Services Manager, Maine Medical Center, (207)662-4370, magregory@mmc.org
Volunteer Experience
- Board Member, Hope Acts, 01/01/19, 12/01/24, Portland, Maine, https://hopeacts.org
- Marketing Associate, Independent Transportation Network (ITN), 05/01/17, 09/01/17, Westbrook, Maine, www.itnamerica.org
- Translation and Administration Assistant, Hope Acts, 02/01/17, 06/01/17, Portland, Maine, https://hopeacts.org
Languages
English
Full Professional
French
Native/ Bilingual
Swahili
Limited
Accomplishments
Winner of 2020-2021 Aspire Awards
Timeline
Lead Disability Benefits Specialist - Remote
Unum Life Insurance Company of America
10.2020 - Current
Senior Benefits Center Coordinator
Unum Life Insurance Company of America
06.2018 - 10.2020
Investor Consulting Compliance Analyst
Spectrum Enterprises Inc.
07.2017 - 05.2018
Group Finance & Strategy Director
Acropolis Investments (Pty) Ltd
02.2015 - 11.2016
Executive Manager: Business Development
African Medical Systems (AfrimedicsTM)
05.2009 - 01.2015
French Affiliates Relations Manager
Bluestar Digital (Pty) Limited "Roxy Affiliates"
11.2007 - 04.2009
Master of Arts - Economics
Andhra University
MBA -
University of The People
Bachelor of Commerce - Economics & Management
University of Kinshasa
High School Diploma -
Complexe Scolaire Gikweta