Andy Moya
LOS ANGELES,California
Summary
Customer-oriented Assistant Store Manager /Valet with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements. Very energetic hospitality professional with strong communication and conflict-resolution skills. Promotes high-quality service delivery through consistent guest engagement and attention to detail.
Overview
6
6
years of professional experience
Work History
Hospitality
LAZ Parking
LOS ANGELES, California
08.2022 - Current
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Informed guests of location of hotel reception, concierge and lounges.
- Assisted hospitality team with resolving customer complaints by delivering knowledgeable support and service.
- Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
Assistant Store Manager
Dominos Pizza Inc.
Los Angeles, CA
11.2018 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
High School Diploma -
Math And Science College Preparatory
Los Angeles, CA06-2019
Skills
- Communication
- Guest Relations
- Time Management Proficiency
- Professional Appearance
- Cultural Awareness
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Hospitality
LAZ Parking
08.2022 - Current
Assistant Store Manager
Dominos Pizza Inc.
11.2018 - 08.2024
High School Diploma -
Math And Science College Preparatory