Andy Nguyen
Lincoln,NE
Summary
Proven leader with a track record of exceeding targets at Sun Tan City through strategic KPI monitoring and staff development. Skilled in venipuncture and delivering exceptional patient care, I excel in high-pressure environments, significantly reducing contamination risks. Demonstrates excellent customer service, enhancing client relationships and team morale.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Ked Plasma
Lincoln, NE
06.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work
Store Director
Sun Tan City
Lincoln, NE
01.2024 - 06.2024
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Store Manager
Palm Beach Tan
Lincoln, NE
11.2021 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager
Scooters
Lincoln, NE
06.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Degree In Nursing - Nursing
Southeast Community College
Lincoln, NELincoln North Star
Lincoln, NE05.2021
Skills
- Venipuncture
- Order of draw
- Patient Care
- Excellent Customer Service
- Leadership
Timeline
Phlebotomist
Ked Plasma
06.2024 - Current
Store Director
Sun Tan City
01.2024 - 06.2024
Store Manager
Palm Beach Tan
11.2021 - 11.2023
Assistant Manager
Scooters
06.2020 - 11.2021
Associate Degree In Nursing - Nursing
Southeast Community College
Lincoln North Star