Andy Nguyen
Brockton,MA
Summary
Dynamic business analyst with extensive experience in ERP upgrades and operational efficiency enhancement. Skilled in coordinating multi-million dollar projects and engaging stakeholders to achieve strategic goals. Proficient in developing impactful training materials that empower teams and streamline processes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Sr. Business Analyst ERP
Southcoast Health
Fairhaven, MA
01.2020 - Current
- Led ERP upgrade projects focused on Purchasing, E-Procurement, and Travel & Expense modules, delivering training and materials for over 1,000 users.
- Facilitated JAD and JRP sessions involving stakeholders, SMEs project managers, business sponsors, and users.
- Created use cases, sequence diagrams, activity diagrams, and class diagrams using MS Visio and Oracle BPM.
- Created queries, reports, and data validation utilizing Oracle’s SQL Developer.
- Spearheaded annual ERP 1099 updates and submitted financial reports to governmental systems, ensuring compliance and accuracy.
- Analyzed agency needs to document requirements for software application development and modification.
Sr. Business Systems Analyst
Philadelphia Housing Authority
Philadelphia, PA
05.2007 - 01.2020
- Lead systems analyst and project manager for multiple concurrent high-level projects worth over $55 million.
- Implemented the digitalization of invoices to reduce a heavily paper-dependent process into a paperless Accounts Payable/Supply Chain invoicing system, directly increasing accountability and transparency.
- Led a team of analysts focused on Oracle and PeopleSoft ERP implementations.
- Coordinated projects using global models, ensuring consistent implementation across teams.
- Created project artifacts including Business Requirement Documents (BRD) and Functional Specification Documents (FSD/FRD) to support system development.
- Partnered with Fortune 500 companies for the integration and implementation of e-business initiatives.
- Designed and delivered training materials and sessions organization-wide to enhance user understanding of different systems.
Education
Master of Science - Cybersecurity and IT Auditing
Temple University - Fox School of Business
Philadelphia, PA08-2019
Bachelor of Business Administration - Management Information Systems
Temple University - Fox School of Business
Philadelphia, PA05-2007
Skills
Certification
- PeopleSoft PeopleTools I Rel 8.53, Oracle University
- Business Analysis, Villanova University, 2016
Information Technology Skills
Wireshark, Nessus, Metasploit, Burp Suite, VMWare, GPO, Apache HTTP/Tomcat, FTP/SFTP, SSH, SQL Server, Oracle PeopleSoft, Oracle People Tools, Visio, Smartsheet, SDLC, Process Mapping, Process Improvement, Business Strategies, Requirements Gathering, Data Analysis, Integration, Program Management, Project Management, Supply Chain Management
Timeline
Sr. Business Analyst ERP
Southcoast Health
01.2020 - Current
Sr. Business Systems Analyst
Philadelphia Housing Authority
05.2007 - 01.2020
Master of Science - Cybersecurity and IT Auditing
Temple University - Fox School of Business
Bachelor of Business Administration - Management Information Systems
Temple University - Fox School of Business