Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Senior Information Technology Analyst, AVP
Wells Fargo/Apex Systems
Winton Salem, North Carolina
01.2019 - Current
7+ years’ experience within IAM Facilitation managing risk and compliance as well as performing internal audits and providing results to management and company regulators.
Termination Team Lead for US team. Subject Matter Expertise instrumental in the termination process in developing new and enhanced process for Terminations.
Assigned to lead multiple projects that focused on risk management and performed audits within the group helping to strengthening the company’s internal controls in risk management.
Implemented security controls and technology solutions aiding in obtaining compliance within banking regulations.
In-depth knowledge of principles, practices, theories, and/or methodologies within information technology and risk management.
Experience with Corporate and Investment Banking Industry applications with the ability to navigate execution-based applications and processes within a fast paced and results driven environment.
Strong written, interpersonal and verbal communication skills with the ability to exercise judgment in solving technical, operational, and organizational challenges. SME within information technology and risk management.
Intermediate MS Office skills (Word, Outlook, Excel, PowerPoint)
Strong customer service focus and ability to respond to requests and inquiries in a timely manner.
Meteorologist
Ray’s Weather
Boone, North Carolina
01.2017 - 11.2021
Served as meteorological part time weather forecaster for Northwestern NC, Foothills of NC and Southwestern Virginia.
Interpolated weather data and assembled a weather forecast for a responsible region and published the forecast on Raysweather.com.
Wireless Sales Representative
Cellular Sales/Verizon
High Point, North Carolina
07.2014 - 01.2019
Generated company revenue through the sales of cellular phones and other wireless devices for Verizon’s largest authorized retailer.
Developed long term personal (consumer) and business (B2B) relationships with existing and new clients while effectively selling products and services.
Assisted new customers by matching their needs with products and services, as well as keep current existing customers informed on the newest products and plans for financial benefits and to create space for additional products.
Used product knowledge to advise and educate customers on every day uses for wireless device.
Trained new team members on daily responsibilities and tasks to ensure a positive work environment.
Education
B.S. - Atmospheric Science
University of North Carolina @ Asheville
Asheville, North Carolina
01.2000
Skills
Proficient in multi-tasking
Accuracy-focused resolution skills
Ability to make timely and independent judgement decisions while working in a past paced and results driven environment
Team collaboration and independent work
Goal-oriented mindset
Strong verbal, written and interpersonal communication skills
Ability to navigate execution-based applications and processes
Ability to develop partnerships and collaborate with other business and functional areas
Experience identifying and developing improvements in business processes and procedures
Business Analyst at (Project Citibank APAC & EMEA - Web Analytics & Tagging)Business Analyst at (Project Citibank APAC & EMEA - Web Analytics & Tagging)