Summary
Overview
Work History
Education
Skills
Soft Skills
Timeline
Generic

Andy Rodriguez

Katy,TX

Summary

Methodical Computer Engineer Tech accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.

Overview

10
10
years of professional experience

Work History

Application Support Analyst

Automation Solutions
02.2022 - 05.2023
  • Troubleshoot with customers use of Autosol Products (ACM, eACM, Autosol Bridge)
  • ACM is OPC Server that allows users to connect to RTUs with use of telemetries and protocols. Allowing to poll real time/historical EFM data
  • eACM can communicate to native protocols convert to MQTT/ MQTT Sparkplug B
  • These programs have ability to talk OPC DA/OPC UA/MQTT interfaces
  • ACM uses Microsoft SSMS/Oracle to create and store database tables for EFM data
  • ACM can Publish and output to Flowcal CFX/CSV/Database in order to view collected data
  • Experience in using GeoSCADA in conjunction to ACM, create animation environment to read PLC’s
  • Use Clients/HMI’s to be able to poll real time values (Test Client/Ignition/UAexpert). Read/Write to items
  • Third party programs (ROClink/MasterLink) can connect and configure RTU/Devices

Level 1 Tech Support

Capgemini
02.2020 - 02.2022
  • Assist in resetting passwords and unlocking accounts through Active Directory
  • Deleting old versions and Installing new updates of Pulse Secure in order for customers to connect successfully to their VPN
  • Granted access to remote into computers with customer’s permission in order to see exactly what they are seeing and further troubleshoot any application errors
  • Complete tickets thoroughly in a timely manner with sufficient troubleshooting in case of any call backs/continued errors, so that an agent can understand the current situation and escalate ticket if needed
  • Know when to route tickets if needed such as Ebond tickets to ATT, NTT Data, O365 L2 Exchange Admin, Unysis
  • Able to use all resources given such as Knowledge Base Articles, Service Desk Wikis, experienced personnel through Microsoft Teams Chat

Host Lead

Katz’s Deli, Restaurant
12.2017 - 01.2020
  • Customer greeter as the face of the restaurant making patrons feel welcome upon entering, as evidenced by numerous customer satisfaction surveys
  • Responsible for ensuring large customer parties and banquet rooms/tables were arranged to the satisfaction of the organizer
  • Communicates with customers to ensure their dining experience is one to be remembered
  • Relied upon by management to fill in where needed providing leadership to new employees and training them resulting in the facility not being shorted on experienced staff
  • Maintains inventory spreadsheets upon receipt of purchased items for the restaurant thereby maintaining an accurate inventory level

Maintenance Technician

St. Edith Stein Catholic Church
05.2013 - 08.2015
  • Responsible for directing visiting personnel to various departments in the facility
  • Managed the central air conditioning unit by ensuring efficient operation and maintaining clear air filters in the air handler units
  • This saved on freezing A frames due to clogged filters in the air handler units and reducing maintenance costs
  • Provided assistance to prepare for the annual church festival by managing the placement of tents, tables and equipment for patrons

Education

Bachelor of Science - Computer Engineering Technology

University of Houston, College of Technology
Houston, TX
05.2019

High School Diploma -

Morton Ranch High School
Katy, TX
05.2013

Skills

  • Platforms: Windows 7/10, o365, and Sequel Server Management Studio, OPC Server (ACM)
  • Applications: OPC Test Client, TCI Test, ROC Link, Master Link, Field Tools, Mod Sim, Microsoft Windows 7/10, SSMS, Active Directory, O365, Okta, C
  • Ticketing System: Remedy/Service Now/Jira
  • Installed various applications and components on lab environment systems such as Digital Frequency Counter by using 5V Voltage Regulator, LM311 high speed comparator, Inverter Gate

Soft Skills

Provides outstanding communications across all levels of management. Outgoing and friendly personality. Ensures conflict resolution is provided in the event of misunderstandings between customers and agents. Able to maintain professional demeanor in stressful situations. Exemplifies leadership for various colleagues by possessing the knowledge for all working positions. Adept learner and adapts to changing situations and environments.

Timeline

Application Support Analyst

Automation Solutions
02.2022 - 05.2023

Level 1 Tech Support

Capgemini
02.2020 - 02.2022

Host Lead

Katz’s Deli, Restaurant
12.2017 - 01.2020

Maintenance Technician

St. Edith Stein Catholic Church
05.2013 - 08.2015

Bachelor of Science - Computer Engineering Technology

University of Houston, College of Technology

High School Diploma -

Morton Ranch High School

Similar Profiles

CREATE PROFILE
Andy Rodriguez