Andy Ronco
Bridgeport,CT
Overview
1
1
year of professional experience
Work History
Operations Specialist
Apple
Trumbull, CT
02.2023 - Current
- Gained valuable experience in actively handling and resolving various issues requiring fast decision making.
- Multitasking and being vigilant about live orders and runners for customers.
- Ensured staff were knowledgeable about operational procedures, policies, and regulations through training and guidance.
- Collaborated closely with Ops Lead and Expert to strengthen social skills.
- Promoted an atmosphere of inclusion to ensure everyone felt valued and comfortable.
- Acquired comprehensive knowledge of all the service components at the Genius Bar
- Maximized collaborative efforts by consistently providing and receiving feedback
Sales Specialist
Apple
Trumbull , CT
02.2023 - 11.2023
- Provided guidance to customers in choosing the most appropriate devices for their requirements.
- Vocal advocate for Business support in store and online.
- Writing detailed notes on customer devices that require service at the Genius Bar.
- Enhanced customer knowledge by presenting product features and emphasizing their advantages.
- Maintained a constant flow of information to team members and customers.
- Consistently provided high-quality service, consistently achieving and surpassing sales targets at Apple.
- Cultivated strong partnerships with experts and pros, resulting in innovative customer engagement techniques.
Education
Associate of Arts -
Uconn
Stanford 08-2026
Skills
- Operational Efficiency
- System Development
- Experience in leadership
- Hardware and software updates
- Software Development
Timeline
Operations Specialist
Apple
02.2023 - Current
Sales Specialist
Apple
02.2023 - 11.2023
Associate of Arts -
Uconn