Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andy Rovirosa

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pizza Hut
11.2024 - Current
  • Delivered prompt and friendly customer service in a fast-paced environment.
  • Handled customer complaints and concerns professionally to ensure satisfaction.
  • Operated POS systems and processed orders accurately.
  • Maintained cleanliness and organization of workstations.
  • Collaborated with team members to ensure smooth store operations.

Information Technology Help Desk Technician

Oscar Morejon
08.2023 - 11.2024
  • Installed and configured operating systems and applications.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured and tested new software and hardware.
  • Assisted users with software installation, configuration, and troubleshooting tasks.

Intern

Information Technology Services
07.2024 - 08.2024
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided faculty and staff with security software and network configuration support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Education

Information Technology -

John A. Ferguson Senior High School
Miami, FL
06-2025

Skills

  • Team Collaboration
  • Reliability
  • System Updates
  • Bilingual
  • Device Systems & Configuration Certification
  • Networking Certification
  • Hardware Installation
  • Sales closing
  • Customer service
  • Verbal and written communication
  • Customer consulting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Pizza Hut
11.2024 - Current

Intern

Information Technology Services
07.2024 - 08.2024

Information Technology Help Desk Technician

Oscar Morejon
08.2023 - 11.2024

Information Technology -

John A. Ferguson Senior High School

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