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Andy Scheiderer
Plain City,Ohio
Work Preference
Summary
Dynamic and results-oriented Branch Manager with over nine years of experience in parts and service management, complemented by seven years in B2B sales and account management. Proven track record in multi-unit leadership, optimizing business operations, and achieving sales goals through exceptional customer service and team development. Expertise in inventory management, P&L control, and leveraging advanced Excel skills to drive operational efficiency. A strategic thinker dedicated to fostering a collaborative team environment, enhancing customer relationships, and promoting company products to achieve sustained revenue growth. Recognized for building effective teams and implementing best practices that lead to increased
Overview
2027
2027
years of professional experience
Work History
Sales Coordinator (Promotion)
- Accomplished timely fulfillment of sales orders by efficiently managing inventory across multiple regional storage facilities and placing precise purchase orders to factories, ensuring alignment with sales projections and customer demands.
- Accomplished cost-effective logistics by meticulously coordinating the delivery of capital equipment from overseas factories to North American dealer locations, while diligently monitoring and controlling shipping costs to maintain profitability.
Aftermarket Customer Service Representative
- Accomplished consistent growth in sales within the assigned territory by proactively managing relationships with approved dealerships, leveraging online parts catalogs, and utilizing additional resources to accurately identify and fulfill paving equipment parts needs.
- Accomplished the reduction of missed billing issues by developing and implementing a new billing system for shipped orders, ensuring accurate and timely invoicing, and collaborating with the purchasing department to effectively manage and expedite the fulfillment of backorders.
Operations Manager
Southeastern Equipment Company
11.2024 - 04.2026
- Oversee parts and service departments in high volume equipment dealership location
- Manage the physical facility to attain sales growth and profits.
- Achieve overall standards set by the company.
- Ensure all associates follow SOP’s and provide service that meets our values.
- Provide support to all things going on within the facility.
- Drive parts and service net income.
- Achieve at least 85% 5S score.
Branch Manager
Hills Machinery
11.2023 - 10.2024
- Accomplished significant sales growth by strategically training and developing team members, resulting in enhanced customer satisfaction and increased repeat business.
- Streamlined inventory management by implementing cycle counting and closely monitoring obsolete parts, leading to more efficient stock control and reduced excess inventory costs.
- Improved service efficiency by ensuring timely and accurate parts fulfillment for work orders, minimizing downtime and improving service delivery.
Aftermarket Customer Service Lead
Dynapac North America
08.2022 - 11.2023
- Enhanced customer satisfaction by leading a call center team to assist dealers, rental houses, and end users, resulting in positive client feedback.
- Streamlined communication processes by implementing training protocols, improving response times and issue resolution.
- Reduced escalation rates by fostering collaboration among team members, empowering agents to handle complex inquiries independently.
- Maintained comprehensive documentation of customer interactions, improving service consistency and efficiency.
- Cultivated strong relationships with key stakeholders through proactive support, increasing loyalty and repeat business.
Parts Manager
Company Wrench
07.2021 - 08.2022
- Achieved sales growth by training team members, enhancing customer engagement.
- Improved parts fulfillment efficiency by collaborating with the Service Department, ensuring timely work order completion.
- Delivered exceptional customer service, resulting in positive feedback and repeat business.
- Streamlined inventory control through regular cycle counts, minimizing stock discrepancies.
- Optimized communication channels to promptly address customer parts inquiries.
Sales Manager Compact Equipment and Rental Channel
Dynapac North America
05.2017 - 07.2021
- Accomplished substantial growth in the compact equipment and rental channel by coordinating closely with independent rep groups, resulting in increased sales of Dynapac Light, Compact, and Soil Rollers to targeted compact equipment dealers and rental houses.
- Achieved significant customer engagement by traveling both independently and with reps to visit customers and prospects, effectively acting as a liaison between rep groups, rental customers, and Dynapac North America, which led to strengthened business relationships and expanded market presence.
Education
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01-2022
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Central Piedmont Community College
01-2019
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Franklin University
01-1998
Ag Economics
The Ohio State University
01-1986
Skills
- Leadership, Data Analysis, Problem Solving, Vendor Relations, P&L Responsibility
- Talent Recruitment, Time Management, B2B Sales, Safety Management
- Relationship Building, Operational Efficiency, Inventory Management, Training
- Development, Sales Strategy Development, Customer Service Excellence
- Business Operations Management
Timeline
Operations Manager
Southeastern Equipment Company
11.2024 - 04.2026
Branch Manager
Hills Machinery
11.2023 - 10.2024
Aftermarket Customer Service Lead
Dynapac North America
08.2022 - 11.2023
Parts Manager
Company Wrench
07.2021 - 08.2022
Sales Manager Compact Equipment and Rental Channel
Dynapac North America
05.2017 - 07.2021
Aftermarket Customer Service Representative
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Central Piedmont Community College
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Franklin University
Ag Economics
The Ohio State University