Andy Sermeno
Dover,DE
Summary
Dynamic Crew Manager with a proven track record at Sbarro, enhancing productivity through effective team leadership and clear goal-setting. Skilled in quality control and customer service, I foster strong client relationships while ensuring safety and efficiency. Known for my reliability and attention to detail, I consistently deliver high-quality results.
Overview
4
4
years of professional experience
Work History
Crew Manager
Sbarro
07.2024 - Current
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
Warehouse Worker
Amazon
10.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Crew Member
Sbarro
09.2022 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Landscape Worker
Sullivans Landscape
06.2022 - 08.2022
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Sales Associate
Ross Dress for Less
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
Dover High School
Dover DE06.2021
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Crew Manager
Sbarro
07.2024 - Current
Warehouse Worker
Amazon
10.2023 - 03.2024
Crew Member
Sbarro
09.2022 - 09.2023
Landscape Worker
Sullivans Landscape
06.2022 - 08.2022
Sales Associate
Ross Dress for Less
09.2021 - 05.2022
GED -
Dover High School
Similar Profiles
Harmanjot DhaliwalHarmanjot Dhaliwal
Cashier at SbarroCashier at Sbarro
Ryan PalumboRyan Palumbo
Sales Associate at SbarroSales Associate at Sbarro
Vina VillejoVina Villejo
Team Leader at SbarroTeam Leader at Sbarro