Andy Stumm
O'Fallon,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Manager
Lou Fusz Kia
08.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Service Advisor
Lou Fusz Kia
09.2014 - 08.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Automotive Technician
Lou Fusz Kia
04.2008 - 09.2014
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Salvage Yard Technician
Hillsdale Auto Parts
06.2006 - 04.2008
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Rebuilt transmissions and differentials for remanufactured resale
- Replaced damaged, missing, or defective parts with new and refurbished
- Removed and stocked parts
Education
Automotive Technology Certificate - Automotive Technology
Ranken Technical College
St Louis, MO09.2009
Skills
- Customer Service Management
- Performance Evaluations
- Policy and Procedure Enforcement
- New Employee Hiring
- Customer Service
- Estimating and Quoting
- Employee Training and Development
- Goal Setting
- Time Management
- Team Leadership
Timeline
Service Manager
Lou Fusz Kia
08.2018 - Current
Service Advisor
Lou Fusz Kia
09.2014 - 08.2018
Automotive Technician
Lou Fusz Kia
04.2008 - 09.2014
Salvage Yard Technician
Hillsdale Auto Parts
06.2006 - 04.2008
Automotive Technology Certificate - Automotive Technology
Ranken Technical College
Similar Profiles
Andrew AndersonAndrew Anderson
Car Sales Associate at Lou FuszCar Sales Associate at Lou Fusz
Bob MitchellBob Mitchell
Sales Representative at Lou Fusz NissanSales Representative at Lou Fusz Nissan
Katherine HigginsKatherine Higgins
Tournament Operations Intern at Lou Fusz AthleticTournament Operations Intern at Lou Fusz Athletic