Andy Swainson

Led product development for private key management supporting Xbox sign-in, console authorization, content protection, and PlayReady Hardware DRM provisioning.

• Identified workflow efficiencies reducing PlayReady HSM batch crypto operations by 95%, cutting hosting costs by 55% while maintaining customer experience.
• Successfully proposed and implemented DevOps adoption for PlayReady provisioning gateways, consolidating services to improve workflow latency, enhance customer experience, and reduce hosting costs by 30%.
• Oversaw seamless migration of services from on-premises to Azure, driving alignment across teams, resolving blockers, and ensuring readiness through proactive stakeholder engagement.

Led global initiatives to standardize and enhance infrastructure across high-security foundational data centers, driving improvements in monitoring, security, performance, and reliability.

• Spearheaded the redesign of the Apple code signing environment, enabling Microsoft domain management for Apple machines via ring/fence architecture and automated SSH, eliminating costly bespoke management networks.
• Delivered a global configuration standardization and Infrastructure-as-Code retooling program, accelerating deployment timelines by over 90%, reducing engineering overhead, and enabling large-scale concurrent deployments.
• Directed a multi-year project deploying a pre-production testing environment for Microsoft's most secure services, increasing testing accuracy and cutting change-related incidents in half.

Delivered multiple high-priority infrastructure projects across EMEA, demonstrating initiative and self-reliance in execution.

• Designed and deployed Core IT and Security Infrastructure for a high-security data center in Ireland, accelerating service go-live and leveraging tax efficiencies.
• Eliminated a critical single point of failure by deploying a security level 5 management environment, reducing operational risk and enabling non-disruptive maintenance.
• Led a multiyear program to enhance data center hardware health and performance monitoring, cutting Time to Detect (TTD) and Time to Mitigate (TTM) by 30% and 20%, respectively, and reducing Infrastructure related Severity 2 incidents by 33%.

Managed infrastructure projects across EMEA, supporting Microsoft in-house Game Studios and business integration initiatives.

• Led deployment of a large EMC Data Warehousing environment, streamlining customer workload migration, cutting external hosting costs by over $1M annually, and improving request processing timelines by 150%.
• Built strong stakeholder relationships across US and EMEA, securing a leadership role in major business integration efforts in EMEA, including Skype and Nokia.
• Directed a network upgrade for Microsoft UK Games Studios, expanding core bandwidth by 100x, enhancing productivity, and enabling seamless collaboration with partner studios around the world.

• Led a team of project coordinators overseeing QA, documentation, and customer sign-off for optical core network deployments across 300+ UK military installations.
• Ensured seamless handover processes, maintaining high-quality standards and securing timely approvals for mission-critical infrastructure.

• Streamlined customer documentation workflows by developing standardized templates, cutting production time and overhead by over 50%, while enhancing accuracy and reducing errors across the team.

• Team leader of eight project coordinators, encompassing the development of team processes and tools to support streamlined tracking and reporting across hundreds of simultaneous deployments spanning multiple projects and services

• Coordinated end-to-end project execution between vendors and customers, ensuring seamless delivery of infrastructure from design to completion.