Andrew Switzer
New Park,PA
Summary
Senior living professional with over 22 years of experience in Continuing Care Retirement Communities. Led the development and implementation of two holistic wellness programs, that significantly improved resident engagement and satisfaction across all levels of care. Provided specialized programming for those living with dementia in memory and skilled care neighborhoods. Collaborated with Johns Hopkins physicians and Broadmead staff to establish a Center of Excellence, enhancing service delivery and resident well-being. Proven track record in program evaluation and continuous improvement.
Overview
22
22
years of professional experience
Work History
Director, Center of Excellence in Health and Wellness
Broadmead Inc.
Cockeysville, MD
08.2015 - Current
- Responsible for the overall development, implementation, and ongoing evaluation of the Center of Excellence in Health and Wellness, that provides a large variety of services and amenities to residents.
- Responsible for the oversight and management of Broadmead's communications to residents, including in-house TV channels, a resident engagement website, emergency communications, newsletters, calendars, digital signage, etc.
- Provide leadership and management of Broadmead's Maryland Community for Life program, which provides a non-medical package of services to non-residents that is designed to help them live successfully in their homes as long as possible. This program was developed in partnership with the Maryland Department of Aging.
- Serve on the care management and transitions team at Broadmead, which plans for and helps ensure the quality of life of residents as their needs change.
- Lead the efforts to provide opportunities and services to residents that enhance the quality of life through the seven facets of the Center of Excellence, which enhance the physical, social, intellectual, spiritual, and altruistic wellness of residents.
- Lead all Wellness and Community for Life staff, including Wellness Coordinators, Service Navigators, Volunteer Coordinator, Spiritual Coordinator, Salon and Spa professionals, Aquatics staff, administrative professionals, and several independent contractors that provide care and services to residents.
- Responsible for the business plan development and overall marketing approach for non-resident memberships to Broadmead's Center of Excellence in Health and Wellness, and Broadmead's Community for Life program.
Director of Health Club & Spa
Williamsburg Landing Inc.
Williamsburg, VA
06.2006 - 08.2015
- Helped create and launch the 25,000 sq ft Health Club and Spa at Williamsburg Landing from the construction to implementation and evaluation phases.
- The Health Club and Spa served as a holistic wellness center that served both residents and community members over the age of 60.
- Led all strategic, budgetary, supervisory efforts, plus all day-to-day operations and programming of the Health Club & Spa, and Chaplain Services.
- Health Club & Spa operations include fitness room, aquatic center, group exercise, massage and spa services, dietary counseling, special events, activities, art studio, billiards room, wood shop, game room, indoor golf, flea market, seminar space, special events, maintenance and housekeeping.
- Worked closely with clinical staff to provide care to all residents, especially as they transitioned to different levels of care.
- Chaplain Services responsibilities include oversight of staff chaplains, and their services included: counseling, bible studies, Vesper services, memorial services, support groups, etc.
- Direct all wellness programming for assisted living, nursing care and dementia care, plus transition programming from rehabilitation services to Wellness services.
- Responsible for the internal and external Health Club & Spa marketing and promotion.
- Responsible for the direction, facilitation and oversight of the corporate wellness program.
Customer Service/Fitness Manager
Virginia Mennonite Retirement Community
Harrisonburg, VA
06.2003 - 06.2006
- Co-leader of VMRC's Wellness Center. Responsibilities included oversight of day-to-day operations, maintenance, goal setting, budgetary planning, future actions plans, marketing, promotion, wellness programming and the corporate wellness program.
- Responsible for the oversight and delivery of services to residents living in independent, assisted living and nursing care neighborhoods.
- Responsible for the comprehensive assessment and individualized orientation and health screening process for the residents and members.
- Maintained a high level of customer satisfaction through a comprehensive customer service plan and through daily interactions with the residents and members.
Education
BS - Kinesiology, Minors in Gerontology and Nutrition
James Madison University
Harrisonburg, VA01-2003
Skills
- Certified Aging Services Prfessional (CASP)
- Certified Dementia Practitioner
- Certified ACSM Exercise Physiologist
- Resident Engagement Strategies
- Public Speaking
- Project Management
- Event Planning
- Conflict Resolution
- Problem Solving
- Financial Planning and Budgeting
- Care Management
- Team Leadership and Motivation
- Communication Strategies
Timeline
Director, Center of Excellence in Health and Wellness
Broadmead Inc.
08.2015 - Current
Director of Health Club & Spa
Williamsburg Landing Inc.
06.2006 - 08.2015
Customer Service/Fitness Manager
Virginia Mennonite Retirement Community
06.2003 - 06.2006
BS - Kinesiology, Minors in Gerontology and Nutrition
James Madison University