Andy Ta
San Gabriel,CA
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Well versed in the Scrum framework and combines strategic thinking with hands-on experience to deliver impactful results and enhance organizational performance. Passionate and dedicated with the proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
SpotOn (Appetize)
09.2020 - 01.2023
- Executed testing various new features while closely working with project managers and product owners to ensure seamless transitions to live environments like Disney, Dodgers Stadium, and San Diego Zoo
- Created and tracked over 150 bugs found in software, hardware, and payment integrations that could have negatively impacted businesses of clients
- Lead daily stand ups to create transparency regarding what was worked on, identify potential roadblocks, and facilitate necessary collaboration
- Mentored and coached team members on QA topics and strategies like Scrum while performing in-depth usability tests on various iOS and Android devices.
- Condensed and filtered test cases which created more efficient sprints/regressions and resulted in 50% reduction for support calls
- Gathered data on integration issues and monitored system performances resulting in improved system stability.
Jr. Network Engineer
Acceler8Networks
04.2019 - 09.2020
- Complete inventory counts of over 350+ devices
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Install data center components such as Cisco Chassis, UCS Rack Mount, Cisco Switches, Cisco Routers, and UPC
- Accurately wire 100+ networking devices based off port mapping in timely matter
- Provided professional presentation of devices by ensuring tidiness of cable management
Senior Teller
J.P. Morgan Chase Bank
05.2010 - 10.2016
- Assisted customers with everyday financial transactions; deposits, payments, withdrawals
- Utilized auditing skills to identify fraudulent activities to prevent losses
- Provided ongoing product support and consultation for customers
- ATM custodian responsible for replenishing and balancing ATMs for customers.
- Coached and trained 10 new bank tellers.
Education
Some College (No Degree) - Business Administration
East Los Angeles College
Monterey Park, CASkills
- Customer Service
- JIRA
- Testrail
- Hardware development
- Scrum
- Effective Time Management
- Team Collaboration
- Adaptability
- Ability to Work Under Pressure
- Mentoring and training
- Building Client and Interpersonal relations
Personal Information
Title: Quality Assurance Analyst
Timeline
Quality Assurance Analyst
SpotOn (Appetize)
09.2020 - 01.2023
Jr. Network Engineer
Acceler8Networks
04.2019 - 09.2020
Senior Teller
J.P. Morgan Chase Bank
05.2010 - 10.2016
Some College (No Degree) - Business Administration
East Los Angeles College